Stefania Cavina
Dynamic and result-driven luxury retail leader with extensive experience across flagship boutiques and high-performing teams in UK’s most prestigious locations. Having most recently overseen multi-site operations at Jaeger-LeCoultre, I am recognised for transforming client journeys, piloting global strategic initiatives and consistently delivering commercial excellence. I bring a forward-thinking, coaching-driven leadership style rooted in operational precision, strong team culture, and relentless focus on high value client development. CORE STRENGHTS • Boutique leadership in high-stakes, high-volume luxury environments • Operational excellence, boutique transformation, compliance, audits • Coaching culture and team resilience building, people development • Data quality leadership, CRM development and tailored activations • Fluent in KPI optimisation, data analytics and sales acceleration • High watchmaking complications, High Jewellery and bespoke service expertise • Strategic pilot project management and global initiatives • Stakeholder communication, cross-functional collaboration
Drove exceptional commercial results, surpassing previous sales records and positioning the boutique among the Group top performers within the UK market. Sustained strong YOY growth, contributing to regional momentum within the Group Specialist Watchmaker Maisons showcasing consistent resilience. Led memorable client activations and international events that deepened engagement within the local community, playing a key role in strengthening the local market share and expanding the existing VIC portfolio. Advanced High Jewellery and High Complication sales, elevating the boutique's profile among ultra-luxury clientele and being recognised for outstanding client experience through top-tier results in global service evaluations. Regularly handpicked to pilot strategic global retail initiatives, reflecting trust in operational leadership and boutique excellence. Oversaw high-volume after-sales operations with consistent compliance and audit performance introducing an exclusive engraving platform the first of its kind outside the Manufacture reinforcing local relevance and innovation. Fostered a strong coaching and development culture, supporting team progression and long-term talent planning. Selected to support the successful launch of the first internal boutique within Northern & Eastern Europe, contributing to a key milestone in the Brand's European strategy. Appointed Dual Site Boutique Director, overseeing both the London Flagship and the newly established Selfridges concession (April 2025), further strengthening the brand's presence in key multi-brand retail environments. Participated in Richemont's "She Becomes" Women Leadership Program, enhancing leadership visibility and inclusive impact.
Progressively led high-performing sales and client engagement teams across three strategic stores, with growing responsibility and influence. Drove +37% YOY sales increase at Covent Garden and +45% appointment-based sales growth at Knightsbridge. Introduced Client Engagement Excellence projects across stores to elevate local VIC retention and global export engagement, designing and leading regional training aimed to refine client book usage across store network. Spearheaded the UK's best performing Virtual Salon Event at Selfridges (+93% ROI vs target), combining tailored gifting and digital storytelling. Actively improved gifting, anniversaries and seasonal activations to increase loyalty and repeat business. Mentored team members into flagship roles through hands-on coaching, training, and succession planning. Cross-functional collaboration to enhance product rotation, data integrity and storytelling impact.
Oversaw flagship operations in Notting Hill while coordinating EU boutiques (Paris, Zurich, Berlin, Geneva), improving regional brand presence and team capability.
It has always been an absolute pleasure working with Stefania during our time at Jaeger-LeCoultre together. Stefania has always been a top achiever and understanding perfectly the strategy of the Maison. She has also been a strong support to implement new retail tools and pilot processes in the London Flagship. I would definitely recommend her for her next adventure.
Stefania is an outstanding professional. Both her management and selling skills were key success factors of the boutique during her time (for which she still holds the record sales over a year). She can foster people towards a common goal and get the best out of any individual thanks to her emotional intelligence capabilities. I would highly recommend Stefania for a Retail job with management responsibilities.