Ameera Khan

• Greeted and assisted customers in a friendly and professional manner, ensuring a positive shopping experience. • Addressed customer inquiries, concerns, and feedback, consistently maintaining a high level of customer satisfaction. • Managed point-of-sale transactions, including processing payments, refunds, and exchanges. • Effectively handled queue management, reducing customer waiting times and ensuring efficient service. • Product Knowledge and Sustainability Commitments • Acquired in-depth knowledge of the product range, cocoa cultivation, and product manufacturing processes. • Demonstrated a strong understanding of allergen information and a commitment to sustainability and ethical practices. • Conducted engaging product tasting sessions and demonstrations, effectively showcasing our products to customers. • Enhanced customer engagement and product knowledge, resulting in increased sales and customer loyalty. • Collaborated with the team to support deliveries and stock management, ensuring the store was well-stocked and organized. • Maintained the store's appearance and cleanliness in adherence to health and safety guidelines. • Café Area Responsibilities (if applicable) • Prepared hot and cold beverages, ice creams, and snacks according to established guidelines and quality standards. • Adhered to allergen information and upheld health and safety standards in the café area.