Muriel Jirom

• Handling VIP, DHL/UPS calls during o ce hours. • Working on Shopify and Georgias by completing customer order and return. • Creating a discount code for the customer. • Managing and processing the return of products by checking the qualities. • Working in a small team together by sharing information and support to each other to handle customer issues. • Keeping a note to write down and solving customer issues by providing them a solution to achieve product satisfaction.

• Developing and maintain good product knowledge by providing excellent customer service. • Replenishing stock and maintain high standard of visual merchandising. • Updating customer request and preference and operating procedure. • Personalising appearance and standard must abide with company standards. • Using FAB techniques which is the key performance for selling (Features, Advantages and Bene ts) • Target ing Sales to increase KPI and UPT. • Closing and opening the store according to the needs of business, in line with company security rules.

• Supporting customer across all communication channels including email, telephone and social media. • Taking ownership and resolving queries to a high standard and in line with Harrods value and policies. • Working collaboratively across teams to get the right solution within shortest possible timeframe. • Aiming to resolve queries at rst contact, minimizing future contact and simplifying processes for the bene t of the customer. • Seeking opportunities to retain customer loyalty and create memorable experience. • Accurately capture the reason for contact to allow the business to understand the opportunities for improve ment. • Continueing to learn and grow by developing skills beyond core activities. • Achieving agreed KPI target for quality and productivity.