Expertise spanning Ecommerce, Retail, Sales, Customer Service, Fashion, Arts sectors over the last 16 years. Competent in ensuring consistent, high quality CX/UX. Confident in developing a small team to encourage growth.
To be discussed
Open to Full-time work
Oct 2021 - Present
• Reporting to Head of Ecommerce. Stats since joining: Sales ↑ 22% | AOV ↑ 57% | Sessions ↑ 68% | RCR ↑ 38%
• Daily website management (Ecom orders, WMS stock updates, VM, site audits, pre-orders). ...
Company Manager & Production Vocalist
Belinda King Creative Productions
Dec 2015 - Apr 2020
~ Resident Vocalist for Seabourn Cruise Line, Holland America Line & Princess Cruises. ~ Managing cast rehearsal schedules, administration, visa requirements ~ Hosting Special Events and excursions fo...
Orange Brands Management
Oct 2012 - Oct 2017
~ Sole responsibility for small events (12-30pax) for both restaurants and Private Dining Room. ~ Arranging site visits, menu choices, guest preferences and general customer experience. ~ Reservations...
Key Reservations Agent
Gordon Ramsay Holdings
Aug 2011 - Oct 2013
~ Working as part of the reservations team handling bookings, events, parties, social and special occasions, promotions for the 12 Gordon Ramsay London restaurants. ~ Sole responsibility for Restauran...
MARCUS WAREING RESTAURANTS LIMITED
Dec 2010 - Aug 2011
~ Working as part of a small team of reservationists handling marketing, events, PR and the day-to-day running of the office for this two Michelin star restaurant. ~ Sole responsibility for the Chef's...