I am an experienced retail professional with a strong background in customer service, merchandising, and stock management from roles at Primark and Sainsbury’s. I excel in team environments, consistently achieving sales targets and maintaining high store standards.
Currently working as a Multimedia Coordinator in Specialist Services Responsibilities included: • Meeting QA and SLA targets • Being the first point of contact for customers - Handling customer queries/complaints via phone calls, emails and web chats • Engaging new starters and upskilling staff on Multimedia/Connected Car features on Toyota and Lexus • Becoming a specialist within Multimedia and an escalation point • Working with different areas of the business within Toyota GB and Toyota Motors Europe, constant training on new developments within a constantly changing landscape. • Keeping colleagues informed of the new changes within 関関関関関
Responsibilities included: • FSA trained to handle secure information. • Handling confidential and sensitive customer information • Ensuring future growth within business. • Health and safety. • Bring new ideas and incentives in achieving store goals. • Merchandising shop floor and play tables • Opening and closing store. • Planning and organising daily task. • Training and development for employees. • Insuring 100% customer services. • Maintaining store standards at all time. • Motivating all employees in achieving store sales target and KPI's • Stock management. • Cash management. • Assisting other phone shop stores in the region – willing to travel on short notice across the region • Helping and supporting elderly customers transition to modern technology, providing an honest and truthful sales
Worked as a Trainee Deputy Manager Responsibilities included: • Operating the computerized FOBT's and till systems • Selling products and promoting new types of bets given from the head office • Balancing the takings and paying out winnings to customers • Stock management and detailing different betting permutations to customers
travel on short notice across the region Primark Stores Ltd., Croydon, North End. Worked as Retail Operative & Weekend Stockroom Supervisor. Responsibilities included: • Operating on tills and communicating with customers • Refunds and Returns • Maintain stockroom cleanliness and tidiness – Stockroom standards • Manage staff overtime and holiday bookings • Looking after deliveries and parcels from other companies • Looking after products on the shop floor and merchandising • To maintain staff control in the stockroom
Responsibilities included: • Operating on tills and communicating with customers • Refunds and Returns PROTE CTED 関関関関関 • Customer service on the shop floor • Maintaining store standards • Looking after products on the shop floor and merchandising
(2 Weeks Work Experience) Danmirr Consultants, Mitcham. Responsibilities included: • Organising financial documents • Organising files • Working out VAT and accounts on the computer
Responsibilities included: • Bible Reading • Helping teachers out at Sunday school • Holiday Clubs (looking after children, playing games, helping with their confidence and team bonding)