Nosrat Nisad

Greet and engage customers in a warm, approachable manner, providing product knowledge and personalised recommendations to enhance their shopping experience. Handle customer enquiries, returns, and concerns efficiently and professionally to ensure customer satisfaction and brand loyalty. Operate the point-of-sale (POS) system with accuracy and efficiency, processing purchases, refunds, and exchanges in accordance with company policies. Ensure all transactions are completed securely and receipts are issued appropriately. Assist in maintaining optimal stock levels by replenishing shelves and displays regularly. Participate in stocktaking, receiving deliveries, and ensuring all merchandise is accounted for and properly stored, labelled, and displayed. Work collaboratively with team members and supervisors to ensure smooth daily operations. Communicate stock issues, customer feedback, or operational concerns promptly to relevant team members or management.

Acted as the first point of contact for students, staff, and visitors, providing friendly, professional support in a fast-paced university environment. Carried out accurate data entry and record management using Microsoft Excel and internal university systems, ensuring student records and appointments were always up to date. Managed inboxes and phone lines, responding efficiently to enquiries and solving issues with clarity, empathy, and a solutions-focused approach. Organised meetings and departmental events, handling bookings, agendas, and follow-ups with attention to detail and time management.

Provided one-on-one tutoring in subjects such as maths, english and science, helping students improve their academic performance. Developed personalized lesson plans and learning strategies tailored to individual student needs. Monitored student progress and adjusted teaching methods accordingly. Communicated regularly with parents to provide updates on student progress and address any concerns. Built strong, supportive relationships with students, fostering a love of learning and academic confidence.

Assisted pharmacists in preparing and dispensing medications accurately and efficiently. Provided exceptional customer service, answering queries, and advising on over-the-counter medications and health products. Managed inventory, including stock replenishment and organization of pharmacy supplies. Conducted administrative tasks such as data entry, record keeping, and handling prescription documentation. Ensured compliance with health and safety regulations and maintained a clean and organized workspace.

Assisted customers with product selection, providing knowledgeable and friendly service. Contributed to the overall performance of the shop by meeting and surpassing individual sales goals. Complied with retail requirements and maintained a neat and appealing store layout. Accurately processed transactions, handling cash, credit, and returns. Assisted in inventory counts and ensured stock levels were maintained.