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Bringing a solid customer service background from The Perfume Shop, I offer proven adaptability and quick learning in dynamic retail settings. Always ready on my feet, I thrive in fast-paced environments. My genuine passion for customer interaction fuels my drive to deliver top-notch retail experiences. From personalized service to adept issue resolution, I consistently aim to surpass customer expectations. Excited to bring my skills to your luxury and fashion retail team, I'm ready to contribute positively and help elevate your brand's customer service standards.
• Demonstrated product knowledge to target personalised customer needs. Key Holder Responsibilities: Opening/closing store, managing cash floats, and • maintaining records. • Exceeded KPIs through strategic collaboration and target setting, enabling store to achieve 1st position in United Kingdom. • Handled customer complaints in person and over phone. • Managed online orders when stock was unavailable in-store. • Managed inventory, restocked shelves, and optimized product displays. • Processed returns and exchanges as per store policies. • Contributed to visually appealing displays to boost customer attraction. •