Dweet
Dweet
Open to Permanent
Open to Permanent

Zakwaan Mangarah

CUSTOMER SERVICE, RETAIL ASSISTANT
About

I'm experienced in customer service and sales, adept at building rapport and managing tasks efficiently. I have demonstrated skills in product demos, client advising, and order preparation, making me well-suited for dynamic retail environments.

Previous Brands
The Family
Wise
Hafs Academy
Self employed
Work Experience
Door sales Brand ambassador
Jul ‘24 - Aug ‘24
Antzara

It was a door-to-door sales role selling a premium home delivery food service, I focused on showcasing the benefits of high-quality, convenient meal solutions directly to potential customers. I engaged with homeowners, explaining the value of the service, including the freshness of the ingredients, gourmet meal options, and the ease of home delivery. My responsibilities involved understanding customer needs, overcoming objections, and emphasising the unique aspects of the service that set it apart from competitors. I quickly built rapport, tailored my pitch to different households, and closed sales by highlighting the convenience and quality of the service.

Stewarding-Since
Apr ‘24 - Now
Wise

Stewarding involves managing events, ensuring smooth operations, and providing excellent service to attendees. This role developed my organisational skills, attention to detail, and ability to manage logistics under pressure. It also required strong communication with team members and the ability to make quick decisions to address unexpected challenges.

Customer service and Social media
Jan ‘20 - Now
The Family

As customer service and social media manager for my mother's home catering service, I handle all interactions with our English-speaking customers. I manage customer inquiries, take orders, resolve any issues that arise, and ensure that our clients are satisfied with our service. On the social media side, I create content, engage with followers, and promote our catering services to attract new customers and maintain a strong online presence.

Tutor
Jan ‘16 - Dec ‘18
Self employed

As a tutor for young kids, I taught them Islamic courses, helping them learn and understand the basics of Islam. My role involved guiding them through religious teachings, helping them memorise important prayers and verses, and explaining the principles and values of Islam in a way that is easy for them to grasp. I create a supportive and engaging learning environment, making sure the lessons are both informative and enjoyable, so they can build a strong foundation in their faith.

Retail Experience
Work Environment
Other
Product Category
Other
Responsibilities
Complaint handling
Client Help
Greeting
Client Advising
Product demos
Transactions
Product setup
Order preparation
Health & safety
Languages
English - Native
Gujarati - Fluent
Education & Training
St Angela's Ursuline
‘21 - ‘23
B/C
Business Studies/Economics
Lister Community School
‘16 - ‘21
8/6/7/8/8/7/8/4/9
Maths/English/Business Studies/Physics/Biology/Chemistry/History/French/Religious Studies