A highly motivated and focused individual aiming to achieve successful results and further progression in a new and exciting role. Having joined Hermés in Harrods as a Department Manager I immediately became part of an exceptionally driven and professional team. Working with the support of 3 Department Managers, a Store Manager and supporting a sales team of 50 Client Advisors. To date, we have achieved and exceeded sales targets through dedicated sales, appointments and Events.
Responsibilities • Annual target 73 million • Direct Reports of 10 • People management of up to 50 daily • Client outreach • Buys – seasonal • Events – ensuring suitable clients are placed to meet their individual needs • Creating new ways of recruiting and retaining clients • Developing the team through non negotiable 1-1 monthly meetings • Achieiving set budgets for Fine Jewellery and Watches, Equestrian and Maison metiers • Developing individuals for promotional success • Conducting and organizing strategic monthly objectives • Ensuring day to day commtiments are met through organizational planning
• Department Manager Leather Goods and Accessories Responsibilities • Department Manager LG and Accs • To deliver a target of 3.2 million for 2019 for LG and support other categories to deliver Store target of 7.9 million • +2% achieved on LG for 2019, WRTW –9%, Mens –14% • Stock loss +2%, target 4% • To create In-Store Moments to drive sales on Leather Goods such as Exotics • To conduct training on all categories such as Fur, Menswear and WRTW • To handle and secure relationships in the Fendi business worldwide • To retain and acquire new clients • Management Training Conferences attended – Coaching, Development, Analysing competitor Data • Developing CA's to Fur Advisors, enabling them to attend the Annual Fur Salon in Rome with Elite clients • Achieving 2 CA's in my department to reach the Million Pound Club
Responsibilities • To Re-Assess and Structure an Affective team • To deliver annual target of 4 million, achieving +3% 2018 • Conducting daily inventories with the team to ensure minimal stock loss • Reporting to the Area Manager and supporting a sales team of 14 • Re-Allocate Roles and Responsibilities • Implement working relationships with Senior Management in Selfridges, develop connections with the Personal Shopping Team, Selfridges • To create and manage Store Discount Events • Communicate weekly trade reports through conference calls
Responsibilities • Acting Store Manager May 2016 • Reporting to my Store Manager for 3 months and then our Marketing Director • I had the support of 2 Senior Sales Professionals • To lead and inspire a team of 14 Sales Professionals • Ensure Annual Sales Plan and Individual Sales Targets are met • Achieving +5% on target with Stock loss target achieved 98% bi-annually • Focus on Sales and Service Excellence • To create and manage Store Events, i.e. Chelsea Flower Show, The Royal Polo • Action monthly meetings with SP's to discuss KPI's • Execute Quarterly Team meetings to discuss steps and possibilities moving forward • Lead team with Clientelling, oversee all correspondence and communication with all clients • Inspire the team to cultivate all prospect clients and leads • Communicate Trade and all other reports to Senior Management • Outwardly seek and recruit candidates to join the team • Develop and support the sales and operations team • Act as a mentor to guide and coach the team • Execute and lead PI • Management Training Conferences attended – Development, Coaching, Decision Making
• Brand Specialist Delvaux • Multi Brand Specialist Designer Handbags Responsibilities • 2.8 million turnover last year with an expectation of 3.1 million 2014 • Reporting to both a Divisional and Sales Manager with the support of 1 other Service Manager ANANAYO • Development, coaching and motivation of Brand Specialists and a Sales Team of up to • Launching new brands within the department • Supporting the BM team each season on buying trips to each vendor • Monitoring all sales KPI's with team, including productivity and service observations through tracker system and reports • Understanding of sales reports including sell-through and contribution • Maximizing all sales opportunities through team expectations, luxury service, CVS ordering & VM standards • Floor controlling and daily planners • Organizing and conducting team training, morning briefs and induction plans • Building relationships senior managers and building personal profile within the store • The follow up of HR policies and procedures, including reviews and development plans • Controlling Stock Integrity and Shrinkage • Recruitment • Proactive time management and follow up • Weekly trade reports • Planning and organizing team schedules Achievements • Successfully planning and organizing sales and stock takes • Maintaining a successful and profitable clientele system • Building strong relationships with Selfridges Senior Managers and leading weekly floor walks • Building the team brand book and organizing brand training sessions with external contacts
• 1 of 14 Selected for the Harrods Management Program 2006 Responsibilities • 3 million turnover • Designer Jewelry - White Carnation • Ralph Lauren Blue Label (Harrods Management Programme) • Designer Watches Red Carnation Retail Manager • Promoting and monitoring the highest level of customer service • Supporting the management and motivation of a sales team of 10 to 20 • Monitoring all sales KPI's including viewpoint results and productivity • Maximizing all sales opportunities • Maintaining shop floor standards and expectations • Establishing a loyal client base • Dealing with customer queries and complaints • The follow up of HR policies and procedures, including reviews and development plans • Controlling Stock Integrity and Shrinkage • Monthly trade reports and regular product feedback to Business Managers • Organizing special orders for clients • Monitoring all incoming and outgoing deliveries
LETTER OF SUPPORT FOR Ms. Evangelene Ananayo 14/05/2025 To whom it may concern, I have had the pleasure of working with Eva for the past few years. During this time she has grown in all areas and mastered some challenging period of our business. Eva’s role could be described as Watch and Fine Jewellery Specialist Manager in Hermes.Ltd. UK. It would be in order to list some of her competencies: Her interpersonal relations are exceptional. She has the ability to bring out the best in people. She also treats each and every individual with a lot of respect and dignity. She has a very mature grasp of humans in general and displays remarkable teamwork. She was a responsible manager. Her “work ethic” is an example to many. She views her employer as close to holy and her level of diligence always motivates her teammates. She has a very good grasp of local and international economic and social trends and she is very mindful of company structures and procedures always. Her function on an above average intellectual level and has a remarkable potential to learn and acquire new skills and knowledge. The combination between her interests in people, her ability to be a hard worker and her eagerness to learn is commendable. She asserts her interests and abilities in a very disciplined and responsible manner. Her willingness to learn, take on extra work and the great sense of humor he keeps throughout is respectable. She was always professional in her conduct and has a relaxed manner in dealing with people. Her universal values of honesty, loyalty, kindliness, respect and trust are evident in her. She is value as a great manager and her work as well as her great sense of humour was greatly appreciated everywhere. I have no hesitation in recommending Eva for an appropriate position for which she may apply. I am confident that she would be an asset to any organisations. Yours Faithfully William Hong Department Manager Hermes Accessories In Harrods