A Facilities & Security professional with strong operational & strategic experience in the oil & gas, corporate, prime residential & commercial sectors within the UK, France & the Middle East.
Responsible for the provision of facilities/ estate management & security services to “JAGS”. • Lead the strategic planning and operational management of all estate and facilities services across the school & sports club; • Oversee the maintenance, refurbishment, and development of buildings and grounds to ensure a safe, efficient, and inspiring environment; • Manage capital projects from inception to completion, including budgeting, contractor liaison, and compliance with regulations; • Ensure statutory compliance across all areas including health & safety, fire safety, and environmental standards; • Develop and implement policies and procedures for facilities management, ensuring best practice and continuous improvement; • Lead and manage the estates and facilities team, fostering a culture of professionalism, accountability, and service excellence; • Oversee security, cleaning, catering, and transport services, ensuring high standards and value for money; • Manage budgets effectively, including forecasting, cost control, and procurement of services and supplies; • Liaise with internal stakeholders and external contractors to ensure smooth delivery of services and projects; • Monitor and report on performance metrics, ensuring transparency and alignment with strategic goals; • Champion sustainability initiatives and energy efficiency across the estate; • Ensure business continuity planning and emergency response procedures are robust and regularly reviewed; • Maintain excellent relationships with regulatory bodies, local authorities, and professional network.
Eni Iraq BV. General Services Manager Overall responsibility for the provision of General Services to the Zubair Field Life Support Camp & Office in Baghdad (Greenzone) totaling circa four hundred personnel. • Formal & informal national & intergovernmental liaison to ensure continuity & sustainability of country operations; • Management of on-site local & expat life support teams; • Ensuring the emotional & physical well being of all local & expat personnel teams whilst on and off duty; Formal & informal Asset vulnerability assessment advise to relevant Security Departments; • Management of the Schengen Visa process via the Italian Embassy for locals traveling to Europe on missions; • Management of expat rotational travel/ mission planning; • Provision of Facilities Support services in the achievement of business targets through effective management of on-site teams & service providers; • Effective management of all Facilities Contracts ensuring continued compliance with Procurement & other Company procedures & polices; • The re-tendering of all Life Support Contracts to ensure adherence to agreed scope and budgets; • Ensuring all ad-hoc projects are completed on time & budget with zero to minimal impact upon business operations; • Continued COVID-19 camp service operations/ re-mobilisation to ensure business continuity; • 100% health & safety compliance.
Overall responsibility for the provision of General Services & Security Services to Eni UK Ltd. for the following sites: Eni House – London, Llaneurgain House, POA Gas Terminal – LBA District, Bacton Gas Terminal – Hewett District. • Provision of Facilities & Security Support services in the achievement of business targets through effective management of on-site teams & service providers; • Effective management of all Facilities Contracts ensuring continued compliance with Procurement & other Company procedures & polices; • Ensuring all other ad-hoc projects are completed on time & budget with zero to minimal impact upon business operations; • Forecast/ monitor all G&A expenditures & departmental space allocations with post COVID service cost optimisations of circa 50% without affecting delivery levels; • Continued COVID-19 Building Service operations/ re-mobilisation to ensure business continuity; • Real Estate management ensuring lease compliance, disposal & renewals in line with agreed property strategy; • 100% health & safety compliance; • Overall Responsibility for the safety & security of "Eni UK" staff & assets, both on and off shore via the continual assessment of risk via asset vulnerability/ security risk assessments & the completion of any subsequent risk mitigation plans thereafter, including 24/7 Incident/ crisis management; • Liaison with Government Security Service Agencies for the purpose of threat reduction & critical national infrastructure asset protection; • Continual analysis of evolving threats, both domestic & international; • Country Threat Assessments, including but not limited to, Terrorism, Criminal, Political & Ethical to determine threat level; • Security Awareness Inductions to locals & Expats.
Appointed on an interim basis to plan & manage multiple Facilities/ Premises related projects whilst maintaining BAU. • Mobilisation of new offices in Bournemouth & Worcester; • Management of major churns to accommodate present & future growth in Lloyd’s of London; • The use of AutoCAD for current & proposed space planning; • Building of a highly able & efficient in-house team over multiple locations/ disciplines; • Contract consolidation; • MI Reporting; • H&S Management & Staff Inductions.
Appointed on an interim basis to manage/ review the Highgate School Estate, located in the heart of Highgate Village, covering 60+ acres, comprising of academic, residential and sport. • Management of a large in-house multi-disciplined maintenance team and Contractors; • Review of all system procedure’s/ processes; • Operational & Strategic management of all Residential & Academic Properties; • Capital projects, demolition & new build; • Management of project works, redecs, etc.; • Health & Safety review to achieve 100% compliance introducing new systems and procedures.
Appointed to mobilise & develop new instruction, ‘South Kensington Estate’ on behalf of ‘The Wellcome Trust’ • Review, manage & complete all outstanding H&S actions, with compliance increased to 98%; • Manage & monitor all hard & soft services; • Service Charge Budgets; • Section20 Notices; • Manage procurement & Re-tendering of M&E & Soft Service Contracts; • Manage project works, redecs, etc.; • Crisis Management; • Dispute resolution; • Facilitate all major insurance claims to successful conclusion; • Oversee, Prime Central London & Church Commissioners portfolio Teams; • Management of On-Site (five (5) star FoH Teams/ contractors; • Client/ Resident liaison and relationship management; • Principle point of contact for all high net worth individuals; • Developer Consultancy, “Land Securities”, “Grosvenor Estates”, “Native Land” & “CapCo”; • Consultancy on ‘Life-Style’ provision.
Appointed as a Consultant FM to develop & implement the overall Facilities Management strategy for Exane BNP Paribas. • Full Audit London/ Paris Office to ensure best practice; • Project Management of fit-outs/ churns; • Development & implementation of FM Manual for all service streams; • Development & Implementation of OH&S systems; • Development & Implementation of Vendor Management, SLA’s & KPI’s; • Development & Implementation of all policies, Critical Systems, Chinese wall FSA Regs, etc.; • Advising on Technical Systems for new Office; • Review & preparation of all tender specifications for new Office.
Responsible for shaping and delivering the overall Facilities Management service to the client, creating and developing a strong delivery Management team capable of delivering at the highest levels and to exacting standards. • Mobilisation & strategic development of the FM contract across EMEA; • Development & implementation of processes/ systems; • 24/7 Incident Management of critical systems across EMEA (FM/ M&E) including Data Centres; • Project Management/ Front/ Back Office churns; • Development & Implementation of OH&S systems across EMEA; • Development & Implementation of Vendor Management, SLA’s & KPI’s; • Client Relationship Management; • Management of the Service Desk and assisting in the planned relocation to a Global Helpdesk based in Manila; • Management of procurement & Contract Budget and additional variations; • Real Estate Management, projected saving of £200k 09-10 financial year; • Development & Implementation of Monthly reporting; • Space planning & churn management.
Responsible for the Operational & Strategic Management of Mail & Distribution & Project Management services to the aforementioned Organisations across the London Portfolio. • P&L Responsibility on contract value £3 million; • The main objective of this role was the strategic analysis of each account in terms of rationalisation & possible expansion/ enhancement whilst maintaining the highest standard of service delivery and effective Client/ team engagement; • Project Management of relocation of M&D Operation to off-site location; • Efficiency savings of £600K on completion of Strategic Review.
Responsible for the Operational & Strategic Management of the aforementioned ‘TFM’ & ‘Single Service’ contracts covering both hard & soft service provision. • P&L Responsibility on combined contract value £5 million. • Managed the re-engineering of the HVAC System at Network Rail Headquarters, including upgrading mechanical services to over 14 Flrs & upgrading VAV units and associated control equipment. • Awarded ‘Account of the Year’ for Network Rail 2008 • Tendered and mobilised additional properties within the Network Rail estate for ‘TFM’ Services, net worth £400k • Space planning & churn management
Tasked with the development & implementation of a Management Audit System across the London Landflex Contract.
Appointed Mobilisation/ Account & Operations Manager for new MITIE contract Amgen, a leading pharmaceutical company. Responsible for TFM contract mobilisation to new build circa 90,000sq. Ft. based in Uxbridge. • P&L Responsibility £3 million; • Recruitment of Management Team; • Set-up of management systems, including, design of Helpdesk procedures; • Set-up of TFM contracts; • Added Value initiatives; • Asset information gathering; • Space planning; • Handover to new Management Team. Due to the successful mobilisation, MITIE were awarded the Cambridge Site (UK Biotech Centre of excellence.
Management of the UK wide property portfolio of over 80,000 Sq. ft. ensuring that the departments strategy and objectives were achieved in the most efficient and cost-effective manner. Member of the transitional project team integrating GE into ‘Swiss Re’ by means of property disposal, decommissioning, relocation and corporate identity re-brand.
Responsible for delivering effective integrated FM/ Building Services to thirty buildings across England & Wales. • Assist Senior Management in the production and implementation of strategies, polices and services to all Centrica properties and Brands; • SLA / KPI’s; • Client liaison; • Business continuity / Disaster recovery; • Meetings – Client / Contractor / Project; • Standard definition / Identification of best practice; • FM management (managing services of FM staff to deliver business needs); • Liaison with estates in resolution of landlord tenant issues; • Change management; • Relationship management; • Dilapidation’s/ property/ brand disposal in line with Project ‘Jupiter’; • Contractor auditing (HSE); • Churn management / Moves; • Reactive issues – Fire evacuations, etc. Daily / contractual resolution; • Daily / Weekly / Monthly site liaison to ensure all issues captured.
Appointed to implement new management systems and to improve the effectiveness & quality of the role of Facilities Management throughout the organisation. • Design & implementation of Helpdesk; • Review of Health & Safety management systems; • Move management, space planning, London & Birmingham; • Comms planning; • Major refurbishment of Head Office; • Re-tendering of main contracts.
Appointed Anti-terrorism Officer Responsible for the smooth running of the estate covering an area of 1 million sq. ft from assisting in the co-ordination of security, OH&S, landscaping, cleaning and inter building projects to achieve a safe, clean and pleasant environment for tenants and the general public.
Responsible for maintaining the company’s database system and auditing service providers ensuring compliance when receiving governmental funds
Responsible for interviewing claimants using various methods of investigation to counter fraud.
Responsible for the verification of Diplomatic dispatches for overseas posts, safeguarding the integral framework of information delivery to the highest levels.
Employed by Reed during year out of university assisting in the day to day operational requirements associated with a corporate HQ