With a strong background as a Client Advisor at Ferragamo, I specialise in creating personalised shopping experiences and driving sales with exceptional customer service. Skilled in leading teams on the selling floor, I thrive in dynamic retail settings, always prioritising customer satisfaction.
Sense Network to establish event requirements, timelines and budgets. • Demonstrating leadership and teamwork in consulting the team to determine event goals and needs prior to developing plans. • Generating ideas and reaching out to guest speakers to make events more interesting and appealing to join. • Planning and organizing the event throughout, including the creation of speeches for speakers.
with clients; managing and driving sales by understanding desires and creating hand-crafted experiences. • Demonstrating active leadership on the selling floor, by coordinating a team of 3 people when assisting part-time in pop-ups, driving individual and team objectives and be accountable for sales results. • Providing exceptional customer service experience by greeting, listening and assisting customers with their requirements. • Maximized opportunities to cross-sell throughout the product range. • Maintained the sales floor including ensuring the floor remains clear and tidy, and constantly checking that the display was appropriately ordered and aligned to the company policies and procedures.
solution formulation, data analysis and interpretation. • Undertaking short and long-term projects. Practiced problem solving abilities, organizational skills and time management. • Collecting information about the client's business. Practiced mixed research methods (shadowing, interviews, surveys, reports etc.), comprehend data to unearth weaknesses and problems. • Formulating resolutions with attention to the client's wishes, presenting concise reports and practical advice. Developed project management competencies, detailed plans including proposals for marketing campaigns.
• Managing 70+ covers per shift. Developed quick and organized working ethics. • Welcoming 150+ guests per day and continuously assuring they were enjoying their time. Empowered communication and people skills. Managed pressure and handled full-occupancy situations.
Directing and Leading "La Casa delle Farfalle" Blog Portogruaro, Italy June 2020 – October 2020 • Managing and updating a blog by girls in a rehabilitation community.