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Open to Permanent
Open to Permanent

Mohammed Mirza

Retail Sales Assistant
About

As an experienced sales assistant, I excel in customer satisfaction and task management. I've enhanced product displays, resolved issues, and promoted sales in diverse retail settings, ensuring a safe and efficient shopping environment while maintaining strong teamwork and adaptability.

Previous Brands
Farm Foods
Gadget Converters
Tesco Extra
Co Op Supermarket
John Lewis & Partners
Work Experience
Retail Sales Assistant
Dec ‘23 - May ‘24
Tesco Extra

• Ensured the consistent availability of products and fresh goods. • Provided excellent customer service and directions for shoppers. • Implemented efficiency when completing tasks to make sure deadlines were met in a timely manner and customers had constant access to all goods including those in back stock. • Took part in additional health and safety training to ensure the security of customers and colleagues.

Retail Sales Assistant
Mar ‘23 - Aug ‘23
Co Op Supermarket

• Prepared products for sales floor, steaming and presenting items immaculately for appealing displays. • Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice. • Resolved customer complaints and process issues with proactive problem-solving skills.

Retail Sales Assistant
May ‘20 - Sep ‘21
Farm Foods

• Guaranteed high levels of customer satisfaction through product knowledge and attentive service. • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behaviour. • Provided accurate information about promotions, customer programs and products, helping drive high customer retention. • Approached browsing customers to initiate conversations to determine buying preferences. • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.

Retail Sales Assistant
Jun ‘19 - Jan ‘20
Gadget Converters

• Guaranteed high levels of customer satisfaction through product knowledge and attentive service. • Completed purchases with cash, credit, and debit payment methods, providing customer receipts for reference. • Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation. • Promptly greeted and assisted customers, tailoring service and sales style to suit personalised requirements. • Offered each customer a top-notch, personal service, and polite support to boost sales and customer satisfaction. • Used consultative sales approach to understand customer needs and recommend relevant offerings. • Employed strategic tactics such as cross-selling and upselling to drive sales.

Retail Experience
Retail Category
High street
Premium
Other
Work Environment
Department store
Shopping centre
High street store
Product Category
Other
Menswear
Accessories
Beauty & Fragrances
Footwear
Responsibilities
Greeting
Client Help
Complaint handling
Aftercare
Upselling
Cash register
Transactions
Online orders fulfilment
Packaging
Returns & Exchanges
Product setup
Stockroom management
Product labelling
Inventory control
Delivery processing
Store Maintenance
Order preparation
Stock control
Health & safety
Open/closing store
Languages
English - Native
Bengali - Fluent
Spanish - Basic
Arabic - Basic
Urdu - Basic
French - Basic
Hindi - Basic
Education & Training
The Kingston University
Master of Pharmacy