Alexia Latinwo

Delivered energetic customer service and tailored styling advice across multiple fast-paced departments, including womenswear, footwear, and accessories. Managed online order processing, returns, and the Click & Collect service efficiently, seamlessly connecting the digital and physical shopping experience for customers. Executed high-standard store recovery and floor presentation during heavy foot-traffic periods, ensuring sizes were meticulously organized and trends were visually highlighted. Assisted with early-morning stock deliveries, barcode scanning, and rapid inventory replenishment to maximize product availability on the shop floor.

Assisted with daily office operations, demonstrating strong organizational skills and high attention to detail when formatting documents, filing data, and sorting correspondence. Handled general inquiries with confidence, professionalism, and high levels of discretion, ensuring a welcoming environment for visitors. Gained vital exposure to working within a highly regulated charity environment, building an early understanding of workplace teamwork, focus, and corporate values.

Delivered efficient, friendly service in a fast-paced retail environment, managing high foot traffic while maintaining a helpful and positive customer attitude. Monitored fast-fashion trends and consumer demand to efficiently manage rapid stock replenishment, fitting room organization, and floor recovery. Operated cash registers and processing systems accurately and quickly, resolving customer inquiries and handling transactions under high-pressure peak hours. Collaborated with the team to maintain store presentation, ensuring massive volumes of merchandise were organized, sized, and displayed neatly according to visual guidelines. Demonstrated strong adaptability and work ethic by collaborating with a large team to hit daily processing and recovery targets.