Experienced Cosmetics Counter Manager with a passion for beauty and retail. Proven success in enhancing customer experiences through expert product knowledge, personalised recommendations, and friendly service in high street and department stores. Adaptable to dynamic environments and dedicated to exceeding sales targets.
• Helped salon processes run smoothly through effective appointment allocation. • Maintained and monitored hairdressing supplies to meet customer demand. • Maximized senior stylist productivity and efficiency through diligent support and timely workstation preparation. . Used various styling tools, straightening irons, and curling wands to produce desired effects.
• Used a variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone. • Kept up-to-date with industry standards, trends and techniques. • Provided clients with personalised skincare recommendations to support maintenance of healthy skin. • Maintained a full stock of inventory and ensured proper sanitation of make-up tools. . Fully complied to health and safety legislation by assessing risks prior to projects and implementing mitigative action. Certificate of Higher Education: Specialised Hair and Makeup 05/2024
• Maintained exceptional customer service at peak times through strategic management of priorities and responsibilities. • Closely monitored stock levels to implement necessary replenishments for smooth running bar service. • Ensured presentation of bar and staff met high-quality industry targets and brand values. • Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
• Offered guidance on product selection to increase sales. • Built rapport with customers to enhance in-store experience and provide outstanding customer service. • Organised displays to promote inventory and encourage customer purchases. . Carried out active selling from initial customer greeting. . Demonstrated product usage and features to customers. • Kept up-to-date with industry standards, trends and techniques. • Used a variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.