Anjela Shahi Newa

• Served more than 400 clients while representing 8 - 10 of the luxury beauty and fragrance brands, including Dior, Estée Lauder, NARS, Diptyque, Clinique, Sephora etc. • Suggested more than 200 different Beauty & Fragrance products to the customers as per their preference. • Completed more than 150 sales while recognizing and meeting the demands of the customers. • Conducted ongoing market research to stay informed about industry trends, salary benchmarks, and competitor activities. • Addressing and resolving customer concerns, such as compatibility issues, defects, or returns.

• Served more than 150 clients while working as a customer service and receptionist. • Managed more than 100 online bookings / appointments using booking platform like treatwell. • Addressing and resolving customer concerns about different beauty related services and availability. • Managed payments and maintained records of daily customer service, ratings and their feedbacks.

• Managed an average of 40 phone calls and 60 emails daily, providing information, resolving issues, and confirming clear communication. • Facilitated communication between clients and internal teams, streamlining project coordination. • Facilitated the successful completion of over 150 client projects, ranging from digital marketing campaigns to print materials. • Designed more than 40 printable and digital designs for 4 different companies. • Maintaining regular communication with clients to update on campaign progress, results, and upcoming strategies.

• Maintained a warm and inviting atmosphere by greeting about 100 clients each day. • Managing more than fifty reservations per week, making sure that the seating arrangement ran smoothly. • Providing answers and ensuring a good experience, handling 10 or more daily consumer inquiries on average. • Encouraged an average of 50 customers per month to provide feedback, actively seeking areas for improvement.