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Scarlett Matthews

Luxury Sales consultant
About

I am a positive, dependable individual, driven by my desire to ensure an outstanding customer experience. I take pride in being patient and approachable, always having an amiable nature. After four years gaining valuable skills in luxury customer facing roles, I am prepared and excited by the opportunity to pursue my passion working in luxury fashion.

Previous Brands
GIULIOFASHION
HOLLAND AND BARRETT
Goldsmiths (Watches of Switzerland)
Work Experience
Luxury Sales Consultant
Oct ‘21 - Now
GIULIOFASHION

• Providing a luxury in store customer experience including personal styling • Building clientele - offering a personalised one to one based on individual customer needs • External brand training in store, from Casablanca, Alyx and Paul Smith • Extensive designer brand research and knowledge

Sales consultant
Apr ‘21 - Dec ‘21
HOLLAND AND BARRETT

• Completed health and nutrition courses • Provided exceptional knowledge to customers • Stock checks • Stacking shelves Le Meridien Hotel, London • Reception work • Housekeeping • Worked in food & beverages

Sales Consultant
Apr ‘19 - Mar ‘21
Goldsmiths (Watches of Switzerland)

• Watch brand training courses • Abex training course • Hit monthly targets • Offer refreshments to clients

Languages
English
Experienced Categories
Luxury
High-end luxury
Experienced Work Environments
Boutique
Department store
Flagship store
Experienced Product Categories
Menswear
Womenswear
Accessories
Leather goods
Watches & Jewelry
Footwear
Beauty & Fragrances
Responsibilities
Greeting
Complaint handling
Client Help
CRM
Styling
Product demos
Client Advising
Upselling
Transactions
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Product setup
Product labelling
Inventory control
Delivery processing
Stockroom management
Stock control
Order preparation
Store Maintenance
Education & Training
Greenshaw High School
Level 1&2 Certificate in Personal Development and Employment
The London College of Beauty Therapy
Level 3 Diploma Beauty Therapy