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Open to Permanent
Open to Permanent

Grace Clifford

Frontend specialist
About

I am an enthusiastic and adaptable retail professional with experience in customer service, sales, and beauty consultancy at Boots. My skills include stock management, point of sale operations, and personalised product advice, making me a reliable asset for any retail team.

Previous Brands
THE SAVOY THEATRE
Boots
Work Experience
Front of House Staff
May ‘23 - Oct ‘23
THE SAVOY THEATRE

Duties include: • Scanning tickets and welcome hosting • Bartending including making speciality cocktails • Working with people who have access needs such as wheelchair use in order to provide a comfortable experience • Selling merchandise • Stock checking and taking deliveries • Making stock orders • Conducting fire safety checks • Checking Food Hygiene standards Work Experience – Stagecoach Performing Arts 2018 - 2019 Duties include: • Mentoring younger students • Teaching singing workshops for LAMDA (London Academy of Dramatic Arts) examinations • Basic administrative duties including composing end of term leters for multiple Stagecoach schools • Liaising with parents regarding student's current goals and week to week activities • Offering advice to potential new members • Working to fulfill the specific needs of each individual student

Boot Beauty Specialist
May ‘20 - Aug ‘21
Boots

Duties include: • Makeup artist training • Standard hygiene procedures • Fragrance consultancy • Makeup artistry and skin care expertise

Customer Advisor
May ‘19 - May ‘20
Boots

Duties include: • Dealing with customers and providing a good shopping experience • Use of point of sale terminals • Performing locking up procedures as a store key holder including alarm and shuter seting, till closure and safety procedures • Cashing up and till auditing • Helping with the various departments in store • Organising stock deliveries and restocking shelves • Use of in house technology to monitor store activity and procedures • Proficiency with online customer and store portals • Stock checks and maintaining stock levels on shelves and in the stockroom • Advising customers to find the right products to suit their needs • Maintaining safe and correct food standards and storage such as date checking and temperature monitoring

Retail Experience
Retail Category
High street
Premium
Work Environment
High street store
Product Category
Beauty & Fragrances
Responsibilities
Greeting
Complaint handling
Aftercare
Client Help
Cash register
Returns & Exchanges
Packaging
Online orders fulfilment
Upselling
Transactions
Client Advising
Styling
Product setup
Product labelling
Inventory control
Stockroom management
Stock control
Order preparation
Store Maintenance
Open/closing store
Health & safety
Languages
English - Native
Welsh - Fluent
Spanish - Work Proficiency
Education & Training
LAMDA
G.C.S.E.
Trinity Laban Conservatoire
‘21 - ‘24
BA (Hons)
Musical Theatre
Trinity Laban Conservatoire of Music and Dance
‘21 - ‘24
First Class BA (Hons)
Musical Theatre