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Open to Permanent

Mohammad Cheema

Retail Sales Associate
About

I excel in fast-paced retail environments, providing exceptional customer service, till management, and stock control. Fluent in Hindi, English, and Urdu, I handle high-demand periods and complex disputes efficiently to ensure seamless shopping experiences and maintain customer loyalty.

Previous Brands
IAA Supermarket
Work Experience
Retail Sales Associate
Jun ‘24 - Now
IAA Supermarket

In busy retail settings, I excelled at swiftly addressing customer needs, ensuring a seamless shopping experience through friendly and efficient service across various areas, including customer assistance, till management, and shelf restocking. I consistently upheld a positive attitude and prioritized customer satisfaction, particularly during high-demand periods, which fostered a welcoming atmosphere. My ability to handle complex disputes and product returns effectively maintained high levels of customer loyalty. Leading daily interactions with over 200 customers demonstrated my strong communication skills and capacity to manage multiple requests simultaneously. Additionally, I directed routine stock control procedures to optimize product availability, maximizing sales opportunities. I ensured compliance with internal controls, industry regulations, and health and safety requirements, safeguarding both customers and employees. Understanding the factors that drive overall business success, I prioritized tasks effectively and consistently delivered quality results.

Tutoring
Nov ‘23 - Now
Self employed

Independant - London, Greater London Tutoring students in Maths and Physics for Years 7, 8, and 9 has significantly benefited me, particularly in preparing for future job opportunities. By actively recalling my own knowledge while teaching, I reinforced my understanding of complex concepts, which sharpened my analytical and problem-solving skills. This experience not only honed my ability to communicate effectively with diverse audiences but also demonstrated my patience and adaptability—qualities that are essential in any professional setting. Additionally, my role as a tutor showcased my commitment to helping others succeed, highlighting my teamwork and leadership abilities, making me a valuable asset in any job. To conclude my experience with tutoring, I had received an increase by 1 grade on average from each of my students

Retail Experience
Retail Category
Premium
Work Environment
Other
Responsibilities
Client Help
Greeting
Complaint handling
Client Advising
Cash register
Returns & Exchanges
Packaging
Product setup
Product labelling
Inventory control
Stockroom management
Stock control
Store Maintenance
Health & safety
Languages
Hindi - Fluent
English - Native
Arabic - Basic
Urdu - Fluent
Education & Training
City of London Academy (Southwark)
‘24 - Unknown
A-Levels
Mathematics, Economics, Physics
South Bank University Academy
‘19 - ‘24
GCSEs: