Mohammed Elamin Bezzina
With over seven years’ retail and hospitality experience, I excel in customer service, cash handling, and team supervision across busy shop floors. Skilled in issue resolution and adaptable to fast-paced environments, I ensure seamless customer experiences and efficient store operations in both high street and premium retail settings.
Coordinate a shift team of 8 floor attendants, ensuring balanced zone coverage across a high-traffic, 200+ unit shopping facility. Reduced public safety slip/trip incidents level by implementing a rapid-response spill protocol and optimizing warning sign placements. Liaise directly with mall security and store managers to handle crowd control during high-profile retail launches and seasonal holiday rushes. Conduct comprehensive pre-opening safety audits of fire exits, escalators, and public walkways, logging faults instantly via the centre’s digital management portal.
Maintained a perfect safety record while cleaning and sanitizing 14–16 long-stay apartments per shift to strict 5-star standards. Promoted to Senior role within four months to assist the Executive Housekeeper with daily briefings, staff training, and deep-cleaning schedules which led me to earn proudly Employee of the year. Reported maintenance defects and non conformance issues via the internal PMS in order to meet each relevant requirement instantly, lowering room downtime by 20%.
Supervise up to 10 FOH staff per shift, fluidly transitioning the venue from a high-volume daytime coffee shop into a 120-cover evening casual dining restaurant. Reduced average guest wait times during peak weekend breakfast and dinner rushes by optimizing floor seating plans and streamlining food runner routes. Manage daily cash handling and till reconciliations averaging £3,500+ per shift, maintaining an immaculate record with zero discrepancies. Oversee food safety compliance, ensuring all temperature logs, allergen records, and deep-cleaning schedules strictly meet local Environmental and Occupational Health & Safety (EOSH) standards.
Proven track record of boosting customer satisfaction scores by 15% and managing high-volume cash transactions accurately. Communication of objectives and benefits return on investment with the creation of commercial strategies following action plans in order to maximize profits. Resolving customer service issues to achieve « customer satisfaction » objectives.