Fariha Maharin

Provide friendly and efficient service to trade and retail customers, helping them locate suitable products and complete purchases accurately. Process customer transactions and support click-and-collect/order preparation while maintaining accuracy and speed at busy periods. Receive, replenish and organise stock, ensuring products are correctly located, available for sale and presented to company standards. Carry out stock checks and report discrepancies, damaged items or low-stock issues to support inventory accuracy and availability. Maintain clean, safe and well-organised shop-floor and back-of-house areas in line with health and safety procedures. Support colleagues during peak trading periods, prioritising customer needs and completing operational tasks within required timescales. Assist with promotional displays, merchandising and product presentation to improve customer experience and support sales performance.

Supervised day-to-day store-floor operations and coordinated staff activities to maintain efficient service throughout each shift. Allocated tasks, monitored staff performance and provided on-the-job guidance to ensure service, presentation and operational standards were consistently met. Supported opening and closing routines, including till checks, cash-handling controls, store readiness and end-of-day operational procedures. Monitored stock levels, replenishment and inventory movement, helping to reduce stock discrepancies and maintain product availability. Oversaw visual merchandising and product presentation, ensuring displays were organised, attractive and aligned with store standards and promotions. Handled escalated customer enquiries and complaints professionally, resolving issues where possible and maintaining a positive customer experience. Supported sales performance by encouraging excellent customer engagement, product knowledge and appropriate upselling across the team. Maintained compliance with health and safety, loss-prevention and store-security procedures, reporting concerns promptly to management. Assisted with staff rotas, break coordination and shift coverage to ensure appropriate staffing levels during busy trading periods. Communicated daily priorities, stock issues and operational updates to management and team members to support smooth store performance.

Maintained customer records, completed data entry from invoices and tracked customer payments, developing accuracy and administrative discipline transferable to retail operations.