With a vibrant background in customer engagement and service, I excel in creating memorable shopping experiences. Proficient in basic Italian, my adaptability shines in diverse retail settings, ensuring exceptional service standards are met with enthusiasm and professionalism.
• Upheld all studio guidelines and legal requirements.
• Assisted wait staffby taking guests drink orders, clearing tables and processing payments. • Guided guests to appropriate seating for party size and provided food and drink menus. • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
• Operated the main reception desk answering phone calls and emails Coordinated and lead groups ofup to 20 people in activities such as • Curling sessions, Crazy Golf events, Bowling and many more activities • Utilised my strong interpersonal, relationship building and communication skills. • Handled customer concerns and escalated major issues to supervisor.
• Working for this company has involved numerous events including Christmas interactive experiences at multiple locations and Parades at the Traford Centre. • Performed dances, routines, acting and singing for variety of performances. • Collaborated with other performers, feeding offtheir energy to create unique and crowd-pleasing experiences. • Interacted with members ofpublic with confidence and charisma.
• Organised rehearsals to facilitate polished productions. • Closely monitored student dancing progress to report results to teachers for evaluation and developing learning plans. • Assisted with dance class marketing activities, including updating social media, sending newsletters and developing advertisements.
• Retained knowledge ofcurrent menu selections for accurate, reliable customer guidance. • Cleared and reset tables with clean service ware to uphold faultless restaurant standards. • Greeted new customers, answered initial questions and took drink orders.
• Managed office correspondence, including emails, phone calls and mail, efficiently and promptly. • Oversaw effective file management to keep office records up-to-date.