Nashrin Aktar

At a niche Spanish investment bank, I provided essential support to the senior management team, focusing on Banco Sabadell's Chairman, CEO, and Executive Directors. Key responsibilities: • Support the chairman and board with diary management for smooth operations. • Manage office functions, including guest reception, services coordination, and paperwork. • Ensure office cleanliness and coordinate with the landlord on issues. • Handle meetings, travel, and expenses. • Assist with meeting preparations and agenda distribution. • Support marketing and events for the CEO, CFO, and COO. • Manage projects and admin tasks for the CEO and COO. • Arrange travel and accommodations. • Organise off-site meetings and catering. • Plan social activities and team events. • Serve as the main contact for office inquiries and support leadership in their absence.

London Selfridges & Various Department Stores Luxury Beauty Consultant January 2017 – March 2021 Key Responsibilities: • Successfully represented high-end brands and luxury skincare/makeup products at prestigious locations including Selfridges and Harrods, as well as Boots, John Lewis, Fenwick, Debenhams, and Marks & Spencer. • Extensive experience with Estee Lauder brands such as Origins, Smashbox, GlamGlow, Becca, Le Labo, Elemis, Liz Earle, and Charlotte Tilbury. • Delivered exceptional customer service, creating engaging and memorable in-store experiences that attracted and retained customers. • Achieved daily and weekly sales targets through effective product promotion and customer engagement. • Maintained impeccable grooming standards and ensured a clean, organized counter with well-displayed stock. • Fostered strong relationships with store staff and management, enhancing collaboration and teamwork. • Participated in events such as the Glamour Beauty Event, providing mini facials for Pixie and further showcasing commitment to

In my role as an Office Manager, I oversaw various operational aspects of the office, including managing stationery supplies, coordinating the telephone system, organizing IT support, raising purchase orders, and maintaining service contracts for equipment like boilers. Additionally, I catered to the needs of Sisley staff by handling supply orders, kitchen supplies, transportation, accommodation requirements, and internal events. Key Responsibilities: • First point of contact for visitors; managing reception and switchboard. • Handling messages and general inquiries. • Providing refreshments for visitors and meetings. • Ordering office supplies and organising lunches for meetings. • Overseeing package deliveries and collections. • Managing staff mobile phones and liaising with Vodafone. • Sending birthday greetings and presents to staff. • Taking and typing up meeting minutes. • Arranging travel bookings and taxis. • Managing mail, purchase orders, invoices, and expenses. • Organising biannual strategy meetings. • Overseeing office facilities, safety equipment, fire safety, and first aid. • Ensuring a clean and functional office environment.

Key Responsibilities: • Overseeing operations across multiple multi-tenanted buildings, luxury residential apartments, and flats. • Training temporary receptionists and supporting the building manager with various administrative tasks. • Managing the sign-in process for all visitors and contractors entering the premises. • Acting as the first point of contact by welcoming visitors, clients, and residents while providing 5-star customer service. • Handling various booking systems, including Vicinity, Vis-it-two, Sky Visitor, and Pass Badge. • Assisting tenants and residents with any floor-related issues and logging them in the help desk system. • Providing coverage for last-minute absences, sickness, and scheduled holidays. • Taking responsibility for the reception and building, being proactive during quiet periods by introducing new ideas. • Staying up to date with health and safety regulations and updating the reception manual as needed. • Reporting KPIs and visitor statistics to the account manager monthly.

Selfridges, Harrods and Harvey Nichols Luxury Beauty Consultant January 2016 – Present Key Responsibilities: • Represented various luxury and niche brands such as Byredo, Diptyque, Trudon Candles, Baobab Candles, Estee Lauder, Tom Ford, MAC Cosmetics, Sisley Paris, La Mer, Chanel, Dior, YSL, Hermes Beauty, and more. • Specialized in premium and niche fragrances, including Maison Francis Kurkdjian, Creed, Parfums de Marly, Juice Box, and Penhaligon's. • Engaged with customers through active "traffic stopping" and provided exceptional, personalized customer service. • Maintained impeccable grooming standards in line with luxury brand expectations. • Consistently met and exceeded daily and weekly sales targets. • Ensured the counter was always clean, hygienic, and fully stocked, adhering to brand and store standards. • Built and maintained positive relationships with store management teams to foster smooth collaboration and enhanced brand presence.

Boots, Debenhams and Selfridges London. Account Manager/Team Leader September 2008 – February 2016 As the Business Manager for Lancôme premium skincare and makeup, my role was to lead my team by driving brand awareness and sales while ensuring customers felt special every day. Key Responsibilities: • Maintain awareness of existing competitive rankings and daily knowledge of all sales achievements versus goals for staff. • Oversee the training and development of staff. • Mentor and coach beauty advisors on product knowledge, performance, KPIs, and service behaviours. • Manage and execute all customer events held at the store. • Review the status of the customer registry and sampling log with the team. • Maintain frequent communication with Lancôme Field Sales and Training Executives, as well as the Retailer Department Manager. • Regularly attend Lancôme-hosted seasonal training seminars twice a year and/or complete digital learning modules. • Oversee all aspects of the Lancôme business to maximize retail sales. • Manage cleaning, restocking, and moving boxes with the team.