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Open to Permanent
Open to Permanent

Maisa Nessa

Flexible
About

Confident and enthusiastic customer service professional with over 3 years of hands-on experience in retail, hospitality, pharmaceutical, administration and education support roles. Strong customer service, sales, and team leadership. Skilled in handling tills, upselling products, administrating, resolving customer issues and supporting team operations in high-pressure environments. Adept at maintaining a friendly and professional attitude while ensuring a positive customer experience. Proven ability to work collaboratively, lead junior staff, and manage stock. Eager to contribute to a customer-focused team in a retail, front-desk or service role.

Previous Brands
Cruises (Hornblower)
Mulberry Primary School (Internship)
Debenhams (Part-time)
LloydsPharmacy
Baby Sitting Self Employed
Work Experience
Assistant (Cabin Crew)
May ‘22 - Sep ‘24
City Experiences

Duties included: Customer Service Operator Sales assistant as well as sales advisor Shadowing and Supervising new Cabin Crews Greeting and boarding customers safely and politely Promoting products and services Controlling and safeguarding passengers during emergencies and assisting lifeguards Making coee and setting up as well as cleaning the machine Working behind tills and handling cash count towards the end of the shift Opening and closing stocks count as well as shatters Working as a team and providing our best duties

Teaching Assistant
Oct ‘21 - Mar ‘22
Mulberry Primary School (Internship)

Duties included: Classroom support - assisting teacher, help with learning, classroom management Student supervision

Pharmacist/Administration
Sep ‘20 - Sep ‘21
LloydsPharmacy

My duties included • Communication – Providing and ensuring positive customer experience • Working behind tills and handling cash count, able to work under pressure and at a pace • Training of medications and stock • Receptionist, answering calls and providing on call customer service • Stock management - Dealing with medications stock and check expiry dates • Teamwork - Working as a team and providing our best duties

Sales Assistant
Jan ‘19 - Mar ‘20
Debenhams

My duties included: Customer service and sales support - greeting and assisting customers as well as providing the best product recommendations Product knowledge and stock management - restocking and organising skills Customer complaint handling and problem-solving Working in a team - communication and collaboration Promoting and Marketing products Seasonal special events handler Handling cash and till operations

Baby Sitting - Neighbour
Sep ‘18 - Dec ‘23
Self employed

My duties included • Childcare and supervision • Behaviour Management • Supporting educational development • Health and lifestyle • Updating parents and guardian

Languages
Bengali - Fluent
English - Native
Education & Training
London SouthBank University
‘22 - ‘25
Undergraduate BcHons
School of Law and Social Science
Sir George Monoux College (Level 3)
‘20 - ‘22
Extended Diploma
Health and Social Care
Sir George Monoux College (Award)
‘20 - ‘21
Student Ambassador
Sir George Monoux College (Level 2)
‘19 - ‘20
Diploma
Health and Social Care
Eden Girls Islamic Secondary School
‘17 - ‘18
Jack Petchey's Speak Out
Eden Girls Islamic Secondary School
‘14 - ‘19
GCSE,
Ferry Lane Primary School
‘13 - ‘14
Awarded for peer mediator first place
Peer Mediator
Ferry Lane Primary School
‘08 - ‘14
SAT
SAT’s
4 Reedham Cl, London N17 9PT, UK