Kareem Said

I am a charismatic and very easy to go person. I would love to grow in retail industry.

With a robust background spanning across various sectors, I am a dynamic and adaptable professional known for delivering exceptional customer service and driving sales growth. From my experience in luxury retail at Heathrow's World Duty-Free to leadership roles in hospitality and retail environments, I've honed my skills in inventory management, team collaboration, and creating engaging customer experiences. Fluent in multiple languages and currently pursuing a degree in Economics, I bring a blend of linguistic proficiency, leadership acumen, and a keen eye for detail to every role. Whether it's navigating high-pressure situations, training teams, or optimising operational procedures, I thrive on challenges and am dedicated to achieving excellence in everything I do.

Previous Brands
Amazon Fresh
Cadbury Dairy Milk
Mondelēz International
World Duty Free Group
Work Experience
Sales assistant
Jan ‘24 - Now
World Duty Free Group

• Provided exceptional customer service and product knowledge for luxury brands like Armani, Aqua Di Parma, Lancôme, and more. • Managed inventory and ensured accurate stock levels for multiple brands, optimising sales opportunities. • Collaborated with team members to create engaging displays and promotional activities, enhancing brand visibility. • Implemented upselling and cross-selling techniques to maximise sales. • Consistently met and exceeded sales targets, driving revenue growth for the brands.

Customer assistant
Oct ‘23 - Jan ‘24

Provided excellent customer service, addressing inquires and ensuring satisfaction • Managed cash transactions accurately and efficiently • Demonstrated in-depth product knowledge to assist customers and promote sales • Contributed to stock management by replenishing shelves and monitoring product dates • Collaborated with the team to achieve store targets and maintain a positive work environment • Proactively addressed customer concerns, turning potential negatives into positives • Adhered to company policies, health and safety regulations, and food handling guidelines • Implemented upselling and cross-selling techniques to maximise sales • Maintained a clean and organised work environment to enhance the shopping experience • Demonstrated flexibility in work hours, including weekends, evenings, and holidays • Participated in training sessions to enhance skills and knowledge

Jun ‘22 - Sep ‘23

• Maintained high standards of customer service during high-volume, fast paced operations • Assisted management in stock ordering and food hygiene checks • Followed procedures for safe food preparation, assembly, and presentation • Followed safety and hygiene procedures in order to maintain food standards • Kept track of production and food wastage, as well as often end of the day/week stock counts • Put effort into training new team members efficiently • Handled rotas weekly, making sure there was enough workforce each shift

Leader on Duty
Dec ‘21 - Apr ‘22
Amazon Fresh

• Communication and customer service skills to deal with clients and make them happy • Helped throughout the startup of the store in handling deliveries days before opening under huge pressure • Attention to details to display the products at their best and keep the shop floor clean and tidy • Technical skills for operating point of sales systems and stock checking systems • Good adaptation skills as I was able to learn the system within a couple days with very little training given throughout onboarding

Assistant Manager
Nov ‘21 - Aug ‘22

In-charge of overseeing the day-to-day operations of the store, including excellent customer service for all customers to ensure a pleasant experience for everyone. I was responsible for creating and implementing operational procedures and policies to optimise store efficiency, reduce costs and maximise profitability. I also managed inventory, ordering, and merchandising, ensuring that the store maintained a well-stocked and attractive appearance for customers. Additionally, I was responsible with helping train staff, fostering a positive and productive work environment, and ensuring compliance with company policies and regulations. Through my good cooperation and eye for detail, I was able to achieve significant improvements in store performance, resulting in increased sales. Olerio, Hospitality/Fine dining • Built a collaborative relationship with colleagues and customers through customer service • Time and task management to meet deadlines for each task at different through difficult circumstances (short staff, high pressure or new trainees)

Retail Experience
Retail Category
High street
Work Environment
Shopping centre
High street store
Product Category
Beauty & Fragrances
Watches & Jewelry
Client Help
Complaint handling
Product demos
Client Advising
Cash register
Returns & Exchanges
Inventory control
Delivery processing
Stock control
Store Maintenance
Health & safety
Open/closing store
Order preparation
Stockroom management
Online orders fulfilment
Education & Training
University of Westminster
‘23 - ‘27
Bachelor of Economics