With a recent role at Coishi as a Service Cashier, I've refined my customer service skills, ensuring accuracy and satisfaction in a bustling retail environment. My adaptability, highlighted by basic English proficiency, complements my passion for providing exceptional guest experiences in diverse settings.
• Prepare beverages and food and replenish food shelves in a timely manner • Patiently, enthusiastically and professionally provide service for customers. Answer questions, recommend food and coordinate when conflict happens • Maintain the restaurant's cleanliness, tidiness and safety to ensure that the restaurant's environment is tidy, warm and comfortable, to enhance guest satisfaction and consumer experience • Handle guests' orders and checkout, ensure the accuracy and timeliness of the orders, to ensure guest satisfaction and restaurant sales. Achievements: Having good response speed, multi-task working ability and patience with customers
Ran two large ‘V’ category (i.e. large-scale membership) Weibo accounts, and content article review/tweeting activities • Identified trending topics and created links to relevant topics using optimal keywords • Wrote short-form content and posts on range of subject matter, principally related to personal health (lifestyle tip, information on sexual health etc.) • Followed trends in real-time and developed solid understanding of how to spot and anticipate emergent trends • Interacted with other ‘Big V’ accounts on a regular basis, retweeting and cross-posting content Achievements: Significantly exceeded target of reaching 10 million readers in 30 days, with average of +/-500,000 clicks per day