• Skilled in scaling operations, leading teams and driving sales in retail environments • Proven success in increasing conversion rates, reducing stock loss and developing strong customer relationships • Focus on business development in luxury and high-growth retail environments • 20 years international experience across UK, France, Italy and Russia • Opening of Flagships, development of business and Managers • 12 Managerial direct reports and 17 Luxury Boutiques • Transversal missions on digital business and optimization of processes • Trilingual in Italian, English, French
• First boutique worldwide for turnover and business with VICs for the last two years • 2022 +140%LY, 2021 +32% vs 2020 • Leading 65 staff members, 7 managerial direct reports • Close collaboration with buyers, VM, Ops, Retail Excellence, Events and CRM • 25% increase in conversion rate • Reduction of stockloss from 1.89% to 0.04% • COVID 19 crisis management • Developed close relation with key top clients • Multichannel through .com and Farfetch
• Turnover £100M +25% vs LY • 17 concessions, 4 multibrand spaces and online • 12 managerial reports, 270 staff members • Retail calendar for pop ups, collaborations, clients events • Refit and opening of boutiques • Buying review and in-season buying
• Turnover £35M +10% vs 2015 • 220 staff members and managing the Personal Shopping team • Openings in UK and Russia: Covent Garden, Knightsbridge stores, Thomas Café, Gum, Vremena Goda • Planning and execution of sales focused clients events • Pilots on POS, MTO and customization, multichannel operations
Skills: Key Performance Indicators · Clientele Development
Skills: Key Performance Indicators · Clientele Development
• Directly managing Store Managers • Cumulative turnover £5.2M • Consistently delivering growth vs. BDG: FY0809 +6%, FY0910 +10%, FY1011 +13% • Leading a team of 60 staff members • Store openings and refits in UK and France: Regent Street, Carnaby Street, Champs-Élysées
- Turnover £9M +15% vs 2004 - Leading a team of 45 staff