Dharti Gadhavi

Monitored and analysed weekly and monthly sales data and KPIs to identify performance trends, successfully implementing strategies that contributed to consistent sales growth and improved team productivity. Collaborated with buyers through regular floor walks and performance reviews, offering candid feedback on product performance to support more informed future buying decisions. Created detailed weekly trade reports covering sales trends, customer feedback, stock issues, and merchandising effectiveness to support data-driven decisions and brand development. Played an active role in stock loss procedures, identifying risks and contributing to preventative solutions to minimise shrinkage and maintain operational integrity. Assisted in regular stocktakes, ensuring accurate inventory tracking and alignment with internal standards and compliance expectations. Led visual merchandising efforts, ensuring the floor was consistently aligned with brand aesthetics and seasonal guidelines, resulting in enhanced customer engagement and improved conversion rates. Took charge of the daily rota, ensuring optimal floor coverage, smooth shift transitions, timely staff breaks, and consistent service standards throughout trading hours. Acted as a point of contact for team support, providing guidance, resolving challenges, and maintaining a positive and collaborative working environment. Handled customer complaints with professionalism and efficiency, striving to turn negative experiences into positive outcomes and strengthening brand loyalty.

Analysed brand performance data daily and weekly, developing strategies to meet sales targets, resulting in a 12% increase in monthly sales and a 15% improvement in key performance indicators (KPIs) Executed daily visual merchandising, maintaining appealing and brand-aligned product displays, leading to a 10% increase in customer engagement and a 7% boost in conversion rates. Collaborated closely with the brand team and stock controller, staying updated on new product launches, ensuring sufficient stock levels, and offering insights to align in-store efforts with sales goals. Provided personalized product recommendations and aftercare guidance to customers, enhancing their experience and satisfaction while addressing inquiries and concerns. Authored trade reports detailing sales trends, customer feedback, and merchandising outcomes, supporting data-driven decision-making for brand development.

Delivered exceptional customer service, specializing in personalized recommendations for luxury skincare products. Maintained a visually appealing store environment, ensuring proper inventory levels and product displays. Actively engaged in cross-selling and upselling to maximize sales opportunities. Efficiently operated the point-of-sale system, handling cash transactions and processing returns with accuracy. Addressed customer concerns and complaints, providing swift and satisfactory solutions. Adhered to all company policies and procedures, including loss prevention and safety protocols.

Specialized in providing personalized and knowledgeable assistance to customers in selecting beauty products. Built strong relationships with customers, encouraging repeat visits and fostering brand loyalty. Communicated brand values and promotions effectively to customers, driving sales. Maintained a clean and organized work area, ensuring a visually appealing and hygienic shopping environment. Pursued self-development opportunities, attending brand training sessions and staying updated with industry trends and new product launches.