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Open to Permanent
Open to Permanent

Yufna Yafat

Professional with a strong background in customer service, administration, and student admissions.
About

I excel in customer service, client interaction, and problem-solving, with hands-on experience in handling transactions, returns, stock control, and store maintenance. I quickly adapt to new retail environments and am committed to providing exceptional service in fast-paced settings.

Previous Brands
COTHM (College of Tourism & Hotel Management)
Work Experience
Assistant Accountant (Internship)
Feb ‘24 - Jul ‘24
COTHM (College of Tourism & Hotel Management)

Maintained accurate and organized financial documentation. Supported internal audits and monthly reporting requirements. Collaborated with the finance team to streamline accounting operations. I gained proficiency in accounting software and reporting tools.

Admission Manager
Jan ‘22 - Dec ‘24
COTHM (College of Tourism & Hotel Management)

Led the admissions department ensuring full compliance with institutional standards. Designed and implemented recruitment strategies to drive student enrollment growth. Conducted data analysis to inform decision-making and improve conversion rates. Represented the institution at fairs, academic events, and external outreach programmes.

Admission Officer
Jan ‘21 - Dec ‘22
COTHM (College of Tourism & Hotel Management)

Evaluated student applications and coordinated interviews. Provided admissions guidance and maintained precise records. Assisted in the development of recruitment materials and events. Analyzed trends to optimize the admissions process.

Front Desk Receptionist
Sep ‘20 - Dec ‘21
COTHM (College of Tourism & Hotel Management)

Delivered a professional and friendly reception service. Managed phone, email, and in-person inquiries with efficiency. Coordinated appointments, scheduling, and security monitoring. Maintained a clean and organized front desk environment.

Retail Experience
Retail Category
Other
Work Environment
Other
Product Category
Other
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Aftercare
Storytelling
Packaging
Client Advising
Transactions
Cash register
Returns & Exchanges
Product setup
Product labelling
Inventory control
Stockroom management
Stock control
Store Maintenance
Recommendations
Anonymous
Worked in the same group - Senior Admission officer, COTHM (College of Tourism & Hotel Management)
Jan 2022 - Dec 2024

I am pleased to recommend yufna, for employment with your organization. She is reliable, skilled, and dedicated, consistently demonstrating professionalism and teamwork. I’m confident Yufna will be a valuable asset to your team.

Languages
English - Fluent