Ragia Khan
Results-driven retail management professional with 12+ years leading flagship boutiques and department-store concessions across luxury fashion, prestige beauty, and fine jewellery. Proven record of exceeding sales targets, elevating client experience to mason-level standards, and developing high-performing teams.
Lead a team of 14 sales associates and client advisors across jewellery, watches, and accessories in a flagship boutique generating over £18M in annual revenue. Grew like-for-like sales by 22% through targeted clientele and high-jewellery event strategy. Partner with regional merchandising and buying teams to optimise assortment and manage consignment stock worth £6M+. Recruit, train, and mentor advisors on mason heritage, diamond and gemstone knowledge, and consultative selling technique. Maintain a 98% client satisfaction score and a repeat-client rate above 60% through disciplined CRM follow-up.
Managed a flagship store spanning ready-to-wear, footwear, and accessories, delivering consistent double-digit year-on-year growth. Directed seasonal launch events and VIC appointments in close partnership with the brand's regional and press teams. Reduced stock loss by 35% through tighter inventory controls and staff accountability training. Built and coached a 22-strong sales team, with three direct reports promoted into management roles.
Supported day-to-day boutique operations for a leading luxury leather-goods flagship, deputising for the Boutique Manager. Delivered VM resets in line with global brand guidelines ahead of seasonal launches. Achieved 'Top Performer' recognition for two consecutive years against a 40-store UK network.