Results-driven retail management professional with 6+ years leading flagship boutiques and department-store concessions across luxury fashion, prestige beauty, and fine jewellery. Proven record of exceeding sales targets, elevating client experience to mason-level standards, and developing high-performing teams.
Delivered tailored, high-standard customer service across multiple luxury and lifestyle retail environments, adapting quickly to different brand standards and clientele. Supported stock control, product presentation and front-of-house operations across placements, maintaining consistency and efficiency. Built strong working relationships with different store teams, demonstrating flexibility and fast learning across varied fast-paced retail settings.