I am a recent Master's graduate in Luxury Brand Management with experience in marketing, studio operations, client service, and retail sales. As a Studio Assistant, Marketing Intern, H&M Sales Associate, and Superdrug Sales Advisor, I have developed skills in inventory management, content creation, customer engagement, and sales, both online and in-person. I am adept at multitasking in dynamic retail and marketing environments, driving user engagement through social media, optimizing brand strategies based on market trends, and providing excellent customer service. Fluent in English and Hindi, I bring a creative, data-driven approach to enhancing brand visibility and customer satisfaction.
• Actively greeted and engaged customers on the sales floor, providing personalized assistance and fashion advice to enhance their shopping experience. • Managed daily store operations, including receiving deliveries, unpacking merchandise, and efficiently replenishing stock to maintain optimal inventory levels. • Assisted in visual merchandising and store presentation, keeping displays up to date with current fashion trends and promotional campaigns. • Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
• Delivered excellent customer service by engaging with customers, offering advice on beauty and health products, and promoting special offers like "Star Buys" to enhance their shopping experience. • Assisted in achieving store targets through proactive customer engagement, upselling products, and promoting loyalty programs. • Supported the store team in maintaining high standards of presentation, ensuring shelves were well-stocked, displays were visually appealing, and promotional materials were up to date.
Performed comprehensive research on latest industry trends, ensuring the studio remained updated with new products, features, and innovations. Assessed inventory levels regularly to ensure a consistent and adequate supply of stock, minimising stockouts and overstock situations through multitasking and prioritisation capabilities.