I am an experienced retail professional with a strong sales background, adept in customer care and achieving KPIs. I excel in diverse settings, showcasing exceptional product knowledge, relationship building, and solving problems effectively within dynamic retail environments.
• Role entails liaising with internal and external stakeholders to drive sales for the brand. • Efficiently resolve any and all transaction relations queries to Team members. • Using extensive range of skills and working with a team to enable operations within the store. • Attending brand meetings to communicate trends and patterns with the team to strategise the best course of operations. • Surpassing KPI target of £35,000 a month of generated sales, with a high close to £60,000. • Managing Team in Manager's absence enabling standards and targets are achieved. • Exhibiting different types of sales techniques to close sales; Solution selling, Consultative selling, Referrals, Direct selling, Strategic and conceptual selling. • Further Skills exhibited included; Product knowledge, Relationship building, Social selling, Conflict Management, B2C sales, B2B sales, Closing, Tech Savviness, Adaptability, Negotiation, Storytelling, Using spreadsheets to track and record weekly sales data, Attention to detail, Relationship building, Luxury Clienteling, Problem Solving, Time Management and Active Listening.
• Actively listened to identify, cater and exceed customer needs and expectations. • Processed orders and prepared invoices for goods and services provided. • Independently prioritised and managed daily tasks. • Registered and responded to after sales customer service requests and refunds. • Prepared products and designed displays to demonstrate functionalities to customers. • Advised customers on product range, price, delivery, warranties and product use. • Handled customer returns, refunds and exchanges at customer service desk.
• Established warm and friendly rapport whilst interacting with customers by phone, email, live chat, and in person. • Pre-ordered new devices and goods for the customers. • Processed card payments during busy shopping, limiting customer wait times. • Addressed customer service enquiries quickly and accurately. • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. • Upheld privacy and security requirements established by national legislation. • Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
• Assisted patients with their symptoms and conditions according to the best and most current information and referred them to a GP as needed. • Instructed customers on dosage information and safe medication use. • Entered updated patient and medication information to generate prescription labels. • Cleaned counters and surfaces to maintain hygienic pharmacy environments. • Maintained complete patient and customer confidentiality of sensitive health and personal data. • Labelled drugs clearly to enable safe storage and use. • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products. • Authorised repeat prescriptions ahead of dispensation.
• Provided positive customer experiences and enhanced the brand's reputation through attentive, helpful service. • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. • Assisted with product selections according to individual requirements and preferences. • Maintained constant presence at the front counter to receive enquiries.