Hafsah Djemaa

Delivered professional, friendly and attentive customer service within both landside and airside. Supported customers in a high-volume international airport environment, communicating confidently with people from a wide range of backgrounds and nationalities. Developed practical retail experience within a major high-street brand, gaining exposure to customer needs, product enquiries, store standards and day-to-day retail operations. Maintained a professional and welcoming approach while working in a fast-paced environment where efficiency, presentation and customer experience were essential. Worked collaboratively with colleagues to support smooth daily operations and maintain high standards throughout the store. Adapted quickly to different working environments, responsibilities and operational requirements across landside and airside locations. Followed company procedures and airport-specific requirements while maintaining professionalism and attention to detail. Demonstrated reliability and punctuality within a demanding airport environment where staff are required to work effectively around operational schedules. Managed multiple priorities while remaining approachable and customer-focused during busy periods. Built confidence in working within a highly regulated and security-conscious airport environment. Developed an understanding of the importance of professional presentation, customer experience, teamwork, discretion and operational awareness.

Provided professional examination supervision across different educational environments. Quickly adapted to new venues, staff teams, examination procedures and candidate groups. Ensured examination conditions were maintained consistently and fairly for all candidates. Carefully followed detailed instructions and examination protocols. Remained vigilant throughout examinations while maintaining a calm and professional presence. Used strong observational and communication skills to identify and appropriately respond to issues. Worked effectively under time pressure while maintaining accuracy and concentration. Demonstrated flexibility by working across different environments and responding to changing operational requirements. Built further experience in working independently while remaining accountable to senior staff and examination procedures.

Provide cover across various nursery settings. Support early years development through structured and play-based activities. Work effectively within different teams and environments. Ensure a safe, supportive, and engaging setting for children.

Designed and shared digital posters to raise awareness and encourage donations. Coordinated tasks within a team to ensure project progress. Developed organisational and communication skills through community engagement.

Teach Arabic and grammar studies to students across a range of ages. Lead lessons independently and cover additional classes when required. Communicate complex information clearly and adapt to different ability levels. Manage classroom behaviour and maintaining a structured learning environment. Support students with additional needs and encourage engagement. Write progress reports, take part in parents' evenings, and complete safeguarding training.

Provide cover across nursery, primary, secondary, and sixth form settings. Support students in both group and 1:1 settings, including SEN. Deliver pre-planned lessons and maintain classroom engagement. Adapt quickly to new environments and work effectively under pressure. Supervise formal exam settings with strong attention to detail.

Support school and community events through stall management and general assistance. Handle sales transactions and interact with customers. Assist with event setup and coordination. Provide friendly and professional customer service in busy environments.