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Florida Kunzola

Sales Assistant
About

With a proven track record at prestigious retailers such as Harrods and Sports Direct, I excel in exceeding sales targets and delivering exceptional customer service. My experience ranges across various retail environments, showcasing my adaptability and commitment to providing the ultimate shopping experience. Basic English proficiency enables me to connect with a diverse clientele effectively.

Previous Brands
FedEx
FOOTASYLUM
Sports Direct
TCS Recruitment UK
vodafone
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Work Experience
sales associate
Nov ‘23 - Feb ‘24
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Luxury sales Assistant
Jun ‘23 - Aug ‘23
Harrods

• Working closely as part of a team on exceeding customer expectations and sales targets. • Responsible for Harrods client's in-store day to day experience. • Responsible for representing the Brand as a true ambassador taking a pro-active approach to sales and relationship building and upholding a professional attitude. • Providing the ultimate guest experience in store and have a strong sense of personal style.

Casual sales assistant
Mar ‘23 - Jun ‘23
Sports Direct

• To greet customer with a sincere and warm welcome and ensure they are aware you are there to help • To recommend, select and locate the correct merchandise for the customers needs • Ask open questions to find out customers needs • To receive and process cash and card transactions • Be fully updated on product knowledge • Maintain a customer friendly and customer focused environment at all times

Catering
Jun ‘22 - Dec ‘22
TCS Recruitment UK

• Serves customers • Clearing of tables • Preparing and serving high – quality alcoholic and non – alcoholic beverages • Using a till to take orders and process payments • Checking customers identification and age verification • Engaging with customers and advising them about current promotions • Maintaining a clean organised work space, responding to spills and other health and safety hazards • Monitoring and replenishing stock levels as needed • Serving foods and snacks • Clearing tables, wiping surfaces and operating the dishwasher to ensure glassware is available

Seasonal Warehouse operative
Nov ‘21 - Dec ‘21
FedEx

• Perform a range of duties relating to the handling of stock items • Receipt through to despatch • Stock preparation to ensure a smooth flow of product through the warehouse • Keeps products separated, organized and in good rotation • Loading & Unloading vehicles, containers & trailers • Recording/Reporting any damage to items or any shortage

Sales Advisor
Dec ‘19 - Sep ‘21
vodafone

• Assist customers and provide necessary information to resolve their problems • Interact with customers to handle complaints, process orders, and provide information about an organization's products and services • Handling cash/cashier Vodafone Sales Advisor December 2019 – September 2021 • Motivated and sales orientated • Comfortable interacting directly with a diverse range of individuals and understand their wants and needs. • Build trust and create personal experiences to be remembered • Resolve any issue a customer may have, right there, right then • Ensure high levels of customer satisfaction through excellent sales service • Handling confidential customer information • Knowledge about the latest technology and telecommunication • Mathematical and computer skills • Quickly and effectively checking customers out at the till • Upholding the cleanliness of the store • Excellent listening skills and a passion for helping people solve problems • Verbal and written communication skills

Sales Assistant
Nov ‘18 - Mar ‘19
FOOTASYLUM

• Maintain outstanding store condition and visual merchandising standards • Maintain a fully stocked store • Recommend and display items that match customer needs • Welcome and greet customers • Handling cash/cashier • Manage point-of-sale processes • Actively involve in the receiving of new shipments • Accurately describe product features and benefits • Follow all companies' policies and procedures

Languages
English - Native
Education & Training
Rushcroft Foundation School
GCSE;
Birmingham City University
Bachelor of Science