Raphael Adrien Velasquez
Customer-oriented professional with experience in international and customer-facing environments. Skilled in welcoming clients, understanding their needs, and delivering personalized, high-quality service. Passionate about fashion and retail, with strong attention to detail, personal presentation, and building positive customer relationships. Motivated to transfer the skills developed in customer service into a Sales Assistant role.
Welcoming and registering visitors Managing phone calls and internal communications Providing organizational and administrative support to staff Interacting with international clients and guests Maintaining a professional and organized reception area
Supporting front office operations in an international hotel environment. Assisting guests during arrival and departure procedures. Handling requests and resolving issues in real time. Coordinating with housekeeping and the events department. Ensuring high standards of customer service and guest experience.
Welcoming and assisting visitors during a high-attendance event. Providing information, visitor orientation, and organizational support. Handling requests and resolving issues in real time. Collaborating with the team to ensure efficient and organized service.
Welcoming and guiding guests. Supporting check-in and check-out procedures. Managing communications via email and phone. Collaborating with the team to ensure service efficiency. Providing information and personalized customer support.
Organizing and coordinating activities for youth groups Providing support and mentoring in an educational and values-based environment Planning and managing large events and gatherings Promoting an inclusive and positive atmosphere.