About
With a proven track record at Fenwick and Jones Bootmaker, I excel in enhancing customer experiences and sales. Fluent in English and Russian, with basic Turkish, I thrive in dynamic retail environments, specialising in luxury and high street segments including womenswear and footwear.
Previous Brands
Fenwick
Jones Bootmaker
Work Experience
Sales assistant
Sep ‘22 - Feb ‘23
Fenwick
I was responsible to build relationship with customers, to increase individual purchase value and sales and to turn unhappy customers to happy and also to work on a till.
Customer advisor
Sep ‘21 - Jul ‘22
Jones Bootmaker
I was responsible to handle customer enquiries, answering any questions in person or over the phone, to provide best experience for the customers, to assist customers in making purchasing decisions.
Retail Experience
Retail Category
Luxury
High street
Work Environment
Department store
High street store
Product Category
Womenswear
Footwear
Menswear
Responsibilities
Greeting
Client Help
Returns & Exchanges
Transactions
Client Advising
Upselling
Product labelling
Delivery processing
Stockroom management
Stock control
Order preparation
Store Maintenance
Open/closing store
Languages
Turkish
English
Education & Training
University of Greenwich
‘21 - ‘24
Business and finance