Experienced in customer service and sales, I excel in upselling, inventory management, and creating engaging displays. Adaptable to various retail environments, I'm committed to maintaining high satisfaction levels and seamless operations.
• Diligent Ice-Skating Marshal at Underbelly with a focus on ensuring a seamless ice-skating experience for customers. • Proficient in maintaining the ice rink, assisting patrons, and managing crowds to uphold a safe and enjoyable environment. Demonstrated commitment to overall facility maintenance and contributing to the smooth operation of the rink.
• Enhanced customer experience by promptly addressing inquiries and resolving complaints, resulting in a 15% increase in customer satisfaction scores. • Implemented upselling techniques to promote additional products, increasing the average transaction value by 10% and boosting overall sales. • Trained and mentored 5 new employees on food preparation, hygiene standards, and customer service protocols, leading to improved team productivity and service quality.
• Provided personalized shopping assistance, leveraging in-depth product knowledge to help customers make informed purchasing decisions, resulting in a 20% increase in repeat visits. • Managed inventory by conducting regular stock checks and restocking shelves, reducing stock discrepancies by 10% and ensuring product availability. • Collaborated with the visual merchandising team to create engaging product displays, enhancing store aesthetics and driving sales.
• Prepared and served a wide range of cocktails and beverages, increasing daily sales by 20%, while managing bar inventory and reducing waste by 15% through efficient stock control and ordering processes. • Trained and supervised 4 junior bartenders, improving team efficiency and customer service standards, and implemented customer feedback mechanisms, resulting in a 30% increase in overall customer satisfaction.