Experienced in retail customer service, adept at handling inquiries and resolving issues efficiently. Proven record of delivering tailored solutions and maintaining high standards in dynamic environments. Flexible and collaborative, with a focus on client satisfaction and effective communication.
• Organised and executed high-impact panel discussions on global issues by coordinating with top academics and experts to address contemporary international conflicts and policy debates. • Managed speaker outreach and engagement, successfully securing participation from distinguished scholars and practitioners, improving the club's visibility and influence in academic circles. • Developed and implemented strategic communication plans including personalised invitations and follow-up processes, resulting in a high response rate and positive feedback from invited speakers and attendees.
• Conducted research on funding opportunities and global women's security issues to support the organisation's advocacy and policy development efforts. • Drafted reports and blogs on events hosted by the UK Parliament, contributing content for the organisation's website and advocacy efforts. • Attended and contributed to meetings hosted by the UK Parliament, discussing on women's security issues and potential advocacy actions.
• Identified potential death penalty cases from the 11 th Circuit Miami Dade County cases. • Reviewed and transcribed around 30 clips of 15-minute-long audio files for an upcoming death penalty trial.
• Created working policies, flowcharts, and letters within a specific time frame. • Researched effectively into the latest HR and Employment case law and legislation. • Summarised complex information and checked statements from the clients with excellent attention to detail.
• Drafted letters and reports for ongoing cases, summarised complex information and checked client's statements. • Interpreted clients' needs and gathered insights from meetings and interviews with clients or specialists. • Performed administrative tasks, kept communication with courts and police stations.
• Arranged several events and festivities with my team for over 800 students. • Solved problems between residents so that the environment was peaceful, and trouble could be avoided. • Received/arranged parcels, provided excellent communication through calls, and helped students at reception.
• Supervised and assisted on the training of staff members. • Delivered excellent service to customers both in-person and through phone calls. • Addressed and resolved complaints empathetically while maintaining a professional attitude.