A newly created position to run the Hatton Garden branch specialised in conducting business with jewellery businesses, overview, e-commerce, and social media. •Achieved increased profit margins by successfully opening three new accounts to sell aged stock and recruiting a new partnership with a vintage horology specialist to evaluate items to current real-term value.
Bespoke bridal jewellery consultation and sales of fine jewellery. Achieved 40% as a net profit by asking goal orientated questions, reviewing current stock, and using existing items with the combination of cost-effective production.
At Bucherer as a Cartier Brand Specialist, my main responsibility was ensuring brand visibility, increasing turnover and meeting personal and brand KPI-s, representing Cartier watches alongside the following brands: Rolex, Omega, IWC, Jaeger - LeCoultre and Bucherer Fine Jewellery. Key achievements: •Reviewed current stock fit for purpose, identified best sellers, and updated visual merchant displays, resulting in 50% profit increase and better communication with vendors. •As a result of increased performance, the store could display new collections pre-lunch and take prebooking's and secure 1 boutique-only sales. English, German, Hungarian
Highlight Achieved 270% upselling (from £120 to £32,000) by following clients' aftercare enquiry, applying personalised VIP client protocols, sending follow-up notes, keeping contact with clients and inviting clients to special events, which resulted in repeated sales.
Provided superior customer service to customers and enthusiastically sold high-end jewellery lines: Bulgari, Kojis Antique Jewellery, Ashley Clarke, Alex Monroe, and Signed Antique jewellery. •Ensured accurate presentation, organisation, storing and replenishment of stock. •Gave customers outstanding support by understanding their needs, recommending the right products, and services and resolving customer issues as they arose. •Executed daily/weekly/monthly sales goals.
Project managed three jewellery collaboration projects (Knowledge Connect, London Style, Jewellery Connections) founded by London Development Agency for 102 participating entities. Hatton Garden Festival Communication lead with businesses, part of the London Jewellery Week 2011. •Designed, implemented, and maintained a database and stock ordering system for the Level 2 and 3 Jewellery Manufacturing Apprenticeship. •Assisted in planning, organising and delivering the extension of the academy with the establishment of new premises.
Provided superior customer service to customers and sales of high-end jewellery lines: Tiffany & Co, Bulgari, Kojis Liberty, Highlight •As a contracted Fine Jewellery Production Manager at Sweet Pea Jewellery, delivered a Seasonal Collection of 1500 fine jewellery pieces.
Identifying the market trend and creating a new Christmas collection achieved a 400% profit margin and increased revenues by 45%. With production coordination, I reduced manufacturing costs by 25%, reduced delivery time from 8 to 4 weeks and improved customer satisfaction with communication and better quality control.
A specialist boutique in 19th and 20th-century decorative art, Herendi porcelain, Ajka, Bohemian, Murano hand etched and engraved crystals and tableware, amber, silver and 18K gold jewellery, antique silverware, iconostases, embroidery and antique textile. Manager events, seasonal offerings, staff, and sales.