Emma Luo
I have four years’ experience in fast-paced, customer-facing roles, excelling at sales, upselling, and attentive service. Skilled in transactions, styling, and adapting quickly on the shop floor, I thrive in dynamic retail teams and always prioritise customer satisfaction and a keen eye for trends.
Trusted to open and close, handle payments and run operations when managers are away Worked every front of house role (hosting, sections, bar) in a team of 20 Earned 9 named customer reviews in one week and upsold most side dishes in a month
Handled opening and closing procedures, cash handling and daily stock prep Managed peak-hour service under time pressure while building rapport with customers
Created and managed the restaurant's social media page, using platform analytics to shape content and promote seasonal specials Provided attentive table service and resolved customer queries calmly and clearly
Earned first £1,000 in sales by age 14, using pricing strategies to stay competitive Followed market trends to grow social media presence to over 35,000 followers
Emma has only ever been a pleasure to work with. She is punctual, attentive and always communicates well. Within her role she maintained high levels of guest interaction whilst maintaining brand standards and adding her own energy. Emma is a stand out employee for her positive named reviews, as she can really enhance guest experience through her personality and attentiveness. Her skills and personality would both be transferable into many teams and environments.