Experienced in delivering exceptional customer service at IKEA, managing high-value transactions and resolving logistical challenges. Adaptable to dynamic retail environments with a strong focus on client satisfaction and efficient problem-solving skills. Fluent in basic English and Arabic.
Citi Bank London/Virtual • This internship program provided me with an insight into the backbone into the company • Gained insight into investment banking, creating a company profile • Gained experience in calculating relevant financial metrics and summarising key findings in emails • Develop a understanding of how communication between department work and operate Business Work Experience Jun 2021 to Jul 2021 Heathrow London • Developed an understanding of different aspects that make up the company, as well as gaining an understanding of the multiple interconnected departments and there operations as a whole • Worked closely with the finance department gaining a understanding into spreadsheets as well as company expenses • I also had the amazing opportunity to meet with John Holland-Kaye, the current CEO of Heathrow, we were able to discuss the current socio-economic situation that Heathrow airport is currently in with its runway expansion.
• Gained insight into the working space within the Libyan embassy and how the work • learnt how to portray and speak to clients and other organisation with a formal tone • gained skills in authoring formal emails and letters • I was also given the opportunity to understand the ways the embassy communicated with nations and the government
• Providing an elevated level of customer service by upholding company values, and ensuring a customer centric approach • Working with a team of over 10 people to communicate and deliver a high standard of work while also maintain customer service to a high standard • Dealing with high value orders and following up with the customer and orders • Dealing with logistical issue and internal issues that may arise, also solving the issues quicky and to a high standard • Managing large volumes of clients daily and fulfilling their needs. • Working with the internal company system and main keeping delicate company software as well as holding a ide knowledge of the company it structure as well as providing IT training as well as software updating. EXPERIENCE