Dilnoza Gulyamova

Store retail Manager/ assistant manager

As an experienced fashion consultant I have gained many skills within the industry ranging from managing client expectations to advising the latest trends for wholesale for companies, to working and building up increased profit margin overall. I have excellent client relationship building skills and a strong ability to communicate effectively building bridges between fashion trends and wholesale suppliers and retailers. I have over 10 years of experience in the sector and continue to build my knowledge and understanding.

Previous Brands
OYA London
Stylista LTD
Work Experience
Store Manager/Head of Merchandising
Jan ‘22 - Now
OYA London

• Overall management and running of the store and purchasing department • Managing all staff rota for the store • Managing financials for the store including wages and merchanting purchasing • Arranging staff meeting weekly and setting sales targets • Training of new and current staff for better customer service • in charge of Shop floor visuals and merchandising to ensure latest seasonal trends are on display • Helping online sales and ensures improvements are made to increase sales • Managing social media accounts for the store/outlet to increase customer buy-in • Order stock and ensure robust stock control methods are in place. To assist external stock taker with outlet stock takes and ensure agreed GP% margin is achieved • Ensure adequate wage procedures are in place • working the floor, providing feedback and support to the team throughout service and spending time engaging with customers • Dealing with customer complaints and issues and resolving

Store Manager / Customer Service Lead & Wholesale Manager
Mar ‘15 - Dec ‘21
Stylista LTD

• Providing excellent customer services to customers ensuring they get the best quality of service and experience • Providing excellent one to one customer service personal shopper experience to customers a • Ensure the effective recruitment, and induction, of staff for the store • Create and manage a relaxed, welcoming, customer-focussed environment for all customers • Online wholesale management • Dealing with customers on a day-day basis • Cash handling and ensuring invoices and outgoing and budgets are captured • working with suppliers to bring latest fashion clothes to market and to the store • Wholesale stock control and ordering • Team management for the whole store • Assisting with store events and store visualising such as photoshoots • Market research for latest trends to ensure all clothing and brands are flowing latest market trends for customers

Jewellery Customer Adviser
Aug ‘12 - Jan ‘14

• Providing excellent one to one customer service to customers • Changing the store front seasonally for increased customer attraction • Creating and design of new handmade jewellery • Dealing with bespoke customer design requests • Catalogue of products and creating a product inventory for the store • Assisting with day-to-day store tasks • Ensuring store sales targets are met weekly and monthly

Retail Experience
Retail Category
High street
High-end luxury
Work Environment
High street store
Product Category
Watches & Jewelry
Beauty & Fragrances
Client Help
Complaint handling
Client Advising
Cash register
Returns & Exchanges
Product setup
Delivery processing
Stockroom management
Store Maintenance
Stock control
Education & Training
Wilson College
‘08 - ‘10
Advanced Diploma for IT Practitioners