Priyanshu Ahirwar
With strong experience in retail operations, I excel in customer engagement, upselling, payment handling, and maintaining well-presented shop floors. Adaptable and calm under pressure, I thrive in fast-paced retail outlets, ensuring smooth service, accurate transactions, and positive experiences that drive sales and brand loyalty.
Welcomed hotel guests and dining patrons, recommending menu items and services based on preferences, and upselling premium offerings. Operated the Point-of-Sale (POS) terminal, processing cash and card payments accurately, handling receipts, and balancing daily registers. Monitored stock inventory, replenished retail and pantry displays during peak trading hours, and kept customer-facing areas tidy and well presented. Recorded daily sales figures and till totals in Microsoft Excel, balancing accounts and reporting shift summaries to the duty manager.
Handled 50+ inbound calls daily during peak clearing periods using enterprise Cisco switchboard software, delivering calm and reassuring customer service. Assessed applicant qualifications against course entry criteria, answering queries patiently and explaining alternative academic options. Screened and verified application documents for compliance and accuracy before transferring records to central admissions.
Greeted visiting families, conducted 1-on-1 consultations to explain course packages, addressed customer queries, and converted enquiries into enrolments. Explained admissions packages and gathered verified contact profiles for senior counsellors. Maintained client records and application files in CRM databases, tracking correspondence and ensuring prompt follow-ups. Led front-of-house sales stands at regional education fairs with 1,000+ total attendees, driving stand footfall through proactive outreach. Handled incoming phone enquiries, scheduled consultations via MS Outlook, and prepared meeting notes for the team.
Awarded Silver Tier Ambassador for top conversion performance, driving delegate registrations through targeted outreach across LinkedIn, WhatsApp, and email. Managed 1-on-1 communications via phone and messaging, presenting event options, handling pricing objections, and closing registrations. Participated in weekly sales team syncs to review conversion targets, share effective objection-handling techniques, and coordinate outreach.