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Elspeth Chapman

Retail Sales Assistant
About

I have extensive experience in customer service roles including leadership roles where I trained staff, handled transactions, and ensured high-quality customer experiences. My skills in adaptability and multitasking make me well-suited for dynamic retail environments.

Previous Brands
Bucksmore Education
Kaya In The Park
Work Experience
Operations Coordinator
Jun ‘24 - Aug ‘24
Bucksmore Education

This role allowed me to work with a logistics team to ensure each summer school center was of high quality and crafted events were successful. Within this role I paid close attention to the customer interface and experience each student was having, customer loyalty was important to my role. In this role I learnt a lot of communications skills, budgeting skills and methodical working practices.

Team Leader
Jun ‘21 - May ‘24
Kaya in the Park

My role at Kaya was team leader, which entailed training junior members of staff on the basics of customer interface, leading the team to excellent service and a high level of communication. Within this role and many of my other hospitality roles I have developed transferable skills such as adaptability / flexibility, multi-tasking, leadership, handling money and patience.

Retail Experience
Retail Category
Premium
High street
Work Environment
Other
Product Category
Other
Responsibilities
Greeting
Client Help
Complaint handling
Upselling
Transactions
Cash register
Inventory control
Stockroom management
Stock control
Store Maintenance
Open/closing store
Health & safety
Recommendations
Beth Kempster
Direct manager - Operations Manager , Bucksmore Education
Jun 2024 - Aug 2024

Ellie was a fantastic employee for Bucksmore Education. She was hard working, proactive and competent. She is undoubtably a great addition to any team.

Languages
English - Native
Education & Training
London Metropolitan
‘24 - ‘27
Degree
Fashion Marketing and Journalism