Roxana Maria Mazarache
With over 10 years’ luxury retail experience, I deliver personalised customer service, expert makeup and fragrance advice, and consistently exceed sales targets. I thrive in fast-paced environments, adapt quickly to different brands, and am fluent in English, Romanian, Spanish, with working proficiency in Italian and Turkish.
Delivered personalised makeup consultations, skincare advice, and product recommendations in a luxury setting. Consistently exceeded sales targets while offering bespoke customer journeys and seasonal product guidance. Maintained a personal client book and provided VIP services and follow-up appointments. Collaborated with Harrods management and beauty teams to meet store KPIs. Ensured immaculate visual merchandising and hygiene standards at the counter. Regularly attended brand trainings to remain updated on new launches and artistry techniques.
Represented luxury beauty and fragrance brands such as Charlotte Tilbury, Dior, Byredo, Jimmy Choo, Armani, Dolce & Gabbana Casa, and Fenty Beauty. Delivered exceptional customer service across premium retail stores including Harrods and H Beauty Lakeside. Applied expert makeup artistry and supported major product launches and events. Maintained high grooming standards and brand alignment while working in fast-paced environments. Recognised for adaptability, punctuality, and brand knowledge across multiple assignments.
Provided skincare and fragrance advice, processed purchases, and assisted with customer concerns. Maintained visual merchandising and promotional materials. Ensured the store remained clean, organised, and welcoming to all customers.
Delivered exceptional customer service while representing Dior's luxury perfume and makeup lines. Introduced clients to Dior's fragrance stories, tailoring recommendations to individual tastes and occasions. Maintained immaculate grooming, deep brand knowledge, and exceeded sales targets in a fast-paced, image-driven environment.