Faizal Mahuroof
Luxury Retail, Sales and Operations professional with over a decade of experience across Sri Lanka, UAE and Qatar, including extensive experience with internationally renowned luxury brands. Skilled in luxury retail management, sales performance, brand development, business expansion, VIP client relations, inventory control, team leadership and customer service. Proven ability to manage boutique operations, develop sales teams, coordinate with international suppliers and maintain high luxury brand standards
Manage daily luxury retail operations, staff scheduling and team activities. Monitor sales performance, productivity, targets and operational costs. Support customer service, inventory control and sales-floor operations. Maintain showroom displays and luxury brand presentation standards. Support sales forecasting and operational improvement initiatives.
Managed luxury sales, operations and international brand activities. Led new business ventures and introduced international brands to the Sri Lankan market. Planned five business expansion projects, with three successfully executed. Coordinated international suppliers, stock ordering and retail operations. Managed sales training, brand training, customer complaints and after-sales service.
Managed mono-brand boutique operations and supervised retail staff. Coordinated with senior management and international suppliers. Managed customer satisfaction, complaints and after-sales service. Supported the launch and opening of the Vertu Brand Boutique. Led staff training, development and performance monitoring.
Managed boutique operations, inventory and merchandise displays. Supervised, trained and motivated the sales team. Managed customer complaints and maintained service standards. Developed corporate business opportunities and maintained VIP relationships. Managed VIP client databases and public relations activities.
Handled customer complaints, agent queries and daily customer transactions. Maintained customer service standards and prepared operational reports. Supported call-centre team management and training.