As a former Customer Support Associate at Amazon, I excel in enhancing shopping experiences and resolving queries. My analytical skills from a Business Analyst role enable me to optimise retail workflows efficiently. Fluent in multiple languages, I'm versatile in client advising and inventory management.
• Responsible for making research reports in various industry sectors for company in a month's time. • Maintained an organised working space always. • Lead and guided other interns working at various tasks. • Communicated with various teams regarding everyday problems. • Lead hands-on essential work across teams, optimised and identified inefficient workflows to improve internal processes.
• Attended 100-150 calls daily and solved customer queries under company's guidelines and compliance. • Communicated and guided customers for their better shopping experience.