Malika Hafeez

- Delivered high-quality food and beverage service by anticipating guests' needs and ensuring a memorable dining experience at a premium establishment. - Provided excellent guest service as front-of-house host, managing reservations and ensuring smooth, welcoming operations during peak hours. -Skilfully prepared and served a variety of hot and cold beverages, maintaining high standards of presentation and quality while multitasking in a busy environment. - Demonstrated professionalism and attention to detail while working in a prestigious, five-star hotel environment, upholding the brand’s luxury standards and guest expectations. - Collaborated effectively with a refined hospitality team to deliver seamless service during exclusive events and VIP functions, ensuring a consistently polished and elevated guest experience.

-Represented Coram at national events, using storytelling to advocate for youth voices and influence policy. -Collaborated on campaigns with government and corporate partners, building strategic communication skills. -Advised stakeholders on improving services, developing strong empathy and customer-first insight.

-Mediated classroom conflict by fostering openness, reducing client complaints by 20%. Effectively advertise the company to a large audience, increasing the level of consumers by around 32%. -Implemented organisational strategies including a timetable for classroom resources, optimising material uses and time across all employees, increasing efficiency by a total of 33%.

-Delivered courteous and attentive table service, ensuring guests were served efficiently and felt welcomed throughout the event. -Adapted quickly to changing event requirements and guest expectations, maintaining professionalism under pressure. -Supported the setup and breakdown of catering events, including weddings, private functions, and corporate gatherings, ensuring all service areas were prepared to a high standard.