Mau Hin Ng
Experienced in luxury retail with hands-on roles at Prada and Harris & Zei, I excel in client advising, styling, and sales in fast-paced environments. Fluent in Cantonese, Mandarin, and English, I adapt quickly to new teams and deliver exceptional customer service across menswear, womenswear, and accessories.
• Brand Launch Support: Assisted Chery Group's UK debut of the Delivan light commercial vehicle at The CV Show 2026 in Birmingham, a 3-day, 5,000+ attendee trade event. • Guest Services: Greeted international visitors, qualified enquiries and routed leads to the right commercial team members. • Event Operations: Managed press conference logistics and resolved on-the-ground issues during live product demos.
• Dual-Brand Sales: Serve clients across both houses from the Fleet Street store and Harris & Zei studio following the recent acquisition of Stanley Ley. • Client Consultation: Guide high-net-worth Harris & Zei clients through Savile Row fabrics, linings and styling choices, building long-term trust and driving higher average order values. • Showroom Operations: Oversee the full client journey from first appointment to final fitting, translating measurements into precise specs for the cutting team. • Legal Outfitting: Advise barristers and solicitors at Stanley Ley on traditional court attire, including wig and gown fittings and bespoke shirting. • Bespoke Cross-Sell: Identify Stanley Ley clients who fit the Harris & Zei profile, converting interest into Savile Row MTO and bespoke tailoring appointments.
• Brand Building: Launched a sustainable upcycled streetwear brand blending anime culture and vintage sourcing, owning the full supply chain from materials to pricing. • Market Research: Validated demand pre-launch through 100+ consumer surveys and 3 focus groups, refining the product strategy before committing capital. • Range Planning: Designed and released capsule drops covering sourcing, pricing and margin, growing a community of 800+ followers without paid marketing. • Sustainability: Built a lean production model using deadstock and second-hand sourcing to reduce textile waste while maintaining margin.
• High-Volume Service: Prepared beverages quickly and consistently in a fast-paced environment, handled cash and stock replenishment, and maintained quality during peak rushes.
• Client Engagement: Served 25+ clients daily at the Central Hong Kong pop-up, offering personalised styling advice across RTW and accessories; invited to stay on as a Sales Assistant after the pop-up closed. • Visual Merchandising: Maintained product displays and stock levels in line with seasonal Maison standards. • Sales Performance: Worked with the sales manager on promotional pushes that lifted peak-period sales by 15%.
• Large-Scale Events: Co-organised monthly club nights at Ministry of Sound and HERE at Outernet, selling 2,000 tickets per event and running front-of-house logistics live during peak capacity. • Concert Production: Supported Mandarin and Cantonese pop concerts at OVO Arena Wembley, Eventim Apollo and Troxy. • Audience Growth: Coordinated DJs and performers and grew the brand's social media following to 8,000.
Strong team collaboration skills, able to effectively work with different team members to complete tasks. Possess creativity and imagination, capable of creating unique stage effects and scene designs. Good at communication, able to easily interact with different team members. Excellent time management skills, able to maintain high efficiency under a tight schedule.