Luxury retail expert with a track record at Jo Malone Harrods, a prestigious agency in Harrods with some watches and jewellery experience mixed with BMW customer service. Proven success in delivering top-notch customer experiences and achieving sales goals.Ready to leverage my expertise in a new professional setting.
Collaborated with a high-performing retail team to boost customer satisfaction by 20% through proactive service and communication. • Streamlined inventory, scheduling, and reporting tasks, showcasing multitasking, attention to detail, and strong organisation. • Utilised Microsoft Office for data analysis, record-keeping, and professional communication to support daily operations.
• Quickly gained in-depth understanding of various watch brands, models, and features, enabling me to assist customers with their specific needs and preferences effectively. • Exceeded monthly sales targets by 20% through effective product knowledge, strong sales techniques, and building trust with customers.
• Managed inbound calls with a 95% answer rate and assisted BMW customers in resolving issues, resulting in a 20% increase in overall customer satisfaction. • Effectively resolved customer complaints and concerns, ensuring prompt and satisfactory solutions to enhance customer satisfaction and loyalty to the BMW brand.
I• Exceeded sales targets consistently, achieving a pound average 15% higher than the norm in the first month. • Provided personalized assistance to customers, ensuring their needs were met with warmth and professionalism • Achieved a CRM capture rate of 90% for returning customers in the last month.