I am a confident, motivated, and hardworking individual with over six years of customer-facing experience in an array of fast-paced environments. I've especially honed my skills as a hospitality and guest experience host, and am well-versed in client advising, complaint handling and store maintenance. Proficient at managing tasks whilst giving clients a five star experience, I am adaptable to varied retail scenarios and am eager to put my strong eye for detail to use in high-end retail environments. I am a professionally trained actor and performer, possessing several theatrical credits after having completed my training and gaining a First-Class Honours degree at drama school, therefore my communication, organisation and work ethic are exemplary and extremely transferable to the world of luxury retail.
• Presenting engaging science experiments in new and innovative ways in the form of parties, events and workshops to children aged 4 to 12 years old • Contacting and coordinating with parents to assess and meet specific event and client requirements; tailoring the experiences to ensure both adults and children are left satisfied and individually catered for • Following careful safety regulations (including allergens) to ensure the wellbeing of all clients; keeping up to date with event admin, restocks of equipment and liaising with head office
• Customer facing position; serving customers in the café and bar areas – barista and bar experience • Restocking items, dealing with customer queries and concerns, liaising with FOH, kitchen and events teams for smooth running of all departments around every performance at the venue • Working in the events team for special functions – waiting tables, welcoming guests at drinks receptions and dinners
• Working as a Senior Host in the Guest Help & Information department • Customer facing position; greeting and interacting with customers, providing advice and solutions to guest inquiries and queries; helping disabled customers with their visit, processing lost property • Also back of house and admin work, responding to online enquiries • Dealing with feedback and complaints in a professional manner, face to face and online, as well as resolving escalated incidents involving guests; working in busy periods, dealing with large amounts of guests under pressure
• Creating a welcoming, joyful atmosphere to ensure all children were engaged and enjoying themselves throughout the party • Performing dances and encouraging children to join in with the routines • Setting up/taking down equipment, clearing up and ensuring attendees' safety is maintained at all times
• Representing the 250,000+ young people of Surrey; helping to lead local campaigns such as 'Make Your Mark' and 'Don't Hate Educate' - engaging with a range of youth participation groups, working with local politicians and representing the views of young people as the Youth Collective and in partnership with other organisations • Attending events such as the UK Youth Parliament Annual Sittings and British Youth Council conventions as a Youth Councillor and District Representative on the Surrey Youth Collective Was also: Arts Alive Representative Mar 2015 - Oct 2016 Mole Valley Arts Alive Committee, Mole Valley Youth Voice • Represented young people on the Mole Valley Arts Alive committee, ensuring the views of young people were being represented, working with people of a range of ages • Attended meetings to discuss and plan events, volunteering to help run the Mole Valley Arts Alive Festival, taking place in the local community, feeding back to Mole Valley Youth Voice