Louis Hook

Hospitality & Guest Experience Host

I am a confident, motivated, and hardworking individual with over six years of customer-facing experience in an array of fast-paced environments. I've especially honed my skills as a hospitality and guest experience host, and am well-versed in client advising, complaint handling and store maintenance. Proficient at managing tasks whilst giving clients a five star experience, I am adaptable to varied retail scenarios and am eager to put my strong eye for detail to use in high-end retail environments. I am a professionally trained actor and performer, possessing several theatrical credits after having completed my training and gaining a First-Class Honours degree at drama school, therefore my communication, organisation and work ethic are exemplary and extremely transferable to the world of luxury retail.

Previous Brands
Chessington World of Adventures Resort
G Live, Guildford, HQ Theatres & Hospitality
Sublime Science
Work Experience
Children's Science Presenter & Party Host Entertainer
Apr ‘22 - Now
Sublime Science

• Presenting engaging science experiments in new and innovative ways in the form of parties, events and workshops to children aged 4 to 12 years old • Contacting and coordinating with parents to assess and meet specific event and client requirements; tailoring the experiences to ensure both adults and children are left satisfied and individually catered for • Following careful safety regulations (including allergens) to ensure the wellbeing of all clients; keeping up to date with event admin, restocks of equipment and liaising with head office

Hospitality Host
Sep ‘19 - Mar ‘20
G Live, Guildford, HQ Theatres & Hospitality

• Customer facing position; serving customers in the café and bar areas – barista and bar experience • Restocking items, dealing with customer queries and concerns, liaising with FOH, kitchen and events teams for smooth running of all departments around every performance at the venue • Working in the events team for special functions – waiting tables, welcoming guests at drinks receptions and dinners

Senior Host, Guest Experience Team
Mar ‘18 - Sep ‘19
Chessington World of Adventures Resort

• Working as a Senior Host in the Guest Help & Information department • Customer facing position; greeting and interacting with customers, providing advice and solutions to guest inquiries and queries; helping disabled customers with their visit, processing lost property • Also back of house and admin work, responding to online enquiries • Dealing with feedback and complaints in a professional manner, face to face and online, as well as resolving escalated incidents involving guests; working in busy periods, dealing with large amounts of guests under pressure

Children's Party Supervisor/Performer
Jul ‘17 - Jul ‘18
Star Lights Parties (Nikki Yorke)

• Creating a welcoming, joyful atmosphere to ensure all children were engaged and enjoying themselves throughout the party • Performing dances and encouraging children to join in with the routines • Setting up/taking down equipment, clearing up and ensuring attendees' safety is maintained at all times

Deputy Member of Youth Parliament for Surrey
Mar ‘16 - Oct ‘18
British Youth Council, UK Youth Parliament & Surrey Youth Collective

• Representing the 250,000+ young people of Surrey; helping to lead local campaigns such as 'Make Your Mark' and 'Don't Hate Educate' - engaging with a range of youth participation groups, working with local politicians and representing the views of young people as the Youth Collective and in partnership with other organisations • Attending events such as the UK Youth Parliament Annual Sittings and British Youth Council conventions as a Youth Councillor and District Representative on the Surrey Youth Collective Was also: Arts Alive Representative Mar 2015 - Oct 2016 Mole Valley Arts Alive Committee, Mole Valley Youth Voice • Represented young people on the Mole Valley Arts Alive committee, ensuring the views of young people were being represented, working with people of a range of ages • Attended meetings to discuss and plan events, volunteering to help run the Mole Valley Arts Alive Festival, taking place in the local community, feeding back to Mole Valley Youth Voice

Retail Experience
Retail Category
High street
Work Environment
High street store
Client Help
Complaint handling
Client Advising
Cash register
Product setup
Product labelling
Inventory control
Store Maintenance
Open/closing store
Order preparation
Product demos
Delivery processing
Stockroom management
Stock control
Health & safety
Education & Training
Performance Preparation Academy
‘19 - ‘22
1st Class in BA (Hons) in Performance in Musical Theatre -
Godalming College
‘17 - ‘19
A Levels
Politics, Drama & Theatre and Performing Arts
St Andrew's Secondary School
‘12 - ‘17